ID Billing Analyst Lead
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 4, 2026. FinThrive scores A on the Alion truth index.
About the Role
Impact you will make
As an Insurance Discovery Billing Services Lead, you will serve as a hybrid operational and quality leader responsible for driving both billing performance and quality oversight across contractor-based teams supporting Insurance Discovery billing functions.
This role is designed for a remote, onshore leader who ensures operational excellence, compliance, and quality outcomes while supporting customer needs, onboarding new contractors, and maintaining strong performance standards without traditional day-to-day people management structures.
What you will do
Operational Oversight & Contractor Enablement
Oversee daily billing operations executed by contractor resources to ensure accuracy, timeliness, and SLA adherence
Provide direction, guidance, and support to contractors without requiring structured or recurring 1:1 management
Facilitate onboarding of new contractors, including process training, system access coordination, and workflow alignment
Act as a point of escalation for operational questions, workflow clarification, and issue resolution
Customer Support & Experience
Support customer-facing needs by addressing questions, resolving issues, and ensuring service delivery aligns with client expectations
Partner with internal stakeholders and customer teams to resolve billing discrepancies, improve outcomes, and maintain satisfaction
Quality Assurance & Audit Oversight
Conduct and oversee targeted quality audits across Insurance Discovery billing activities
Analyze audit results to identify trends, risks, and improvement opportunities
Provide structured feedback and recommendations to contractors and leadership to improve accuracy and reduce errors
Support post-training and onboarding quality reviews to ensure successful knowledge transfer
Compliance & Risk Mitigation
Ensure all billing activities adhere to HIPAA, payer guidelines, and company compliance standards
Validate proper insurance identification and billing practices to reduce compliance risk
Identify and escalate compliance gaps, trends, or process failures to leadership
Reporting & Performance Monitoring
Prepare and review operational and quality reports to track productivity, accuracy, and trends
Monitor KPIs and SLAs, identifying areas requiring intervention or support
Use data insights to guide process improvements and contractor performance expectations
Collaboration & Stakeholder Engagement
Collaborate with cross-functional teams including QA, Compliance, Training, and Client Services as needed
Participate in meetings on an as-needed basis to address key initiatives, client needs, or performance concerns, rather than maintaining a standing meeting cadence
Provide updates to leadership on performance, risks, and improvement initiatives
Continuous Improvement
Identify opportunities to improve workflows, billing accuracy, and operational efficiency
Recommend and support implementation of process improvements and quality controls
Promote a culture of accountability, compliance, and high-quality output across contractor teams
What you will bring
Bachelor’s degree preferred; equivalent experience considered
4–7 years of experience in healthcare revenue cycle management or Insurance Discovery billing
Experience working with contractor or vendor-based teams preferred
Strong background in quality assurance, auditing, or performance oversight
Deep understanding of RCM workflows including billing, eligibility, AR, and denials
Proven ability to analyze data and drive performance improvements
Strong communication and stakeholder management skills
Proficiency in Microsoft Excel and reporting tools
What we would like to see
Experience supporting remote, distributed teams
Knowledge of quality frameworks (e.g., Six Sigma or similar)
Ability to work independently while managing multiple priorities
Strong problem-solving and decision-making capabilities
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive’s Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.