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Customer Support Specialist (German-speaking)

Finwire · German: C2 · English: C1 · 5 months ago
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Salary
$39k – $42k per year
Location
In office (Netherlands)
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on May 8, 2026. Finwire scores C on the Alion truth index.

Overview
Company
Impact
Profile match

Finwire

Finwire is a Polish personal finance tool that gives mortgage borrowers a quick verdict on their home loan options. It offers WIBOR stress tests, overpayment versus ETF comparisons and rankings of 14 banks without requiring brokers. The company is based in Poznań, Poland.
finwire.pl · HQ: Poznań, Poland · Personal Finance Apps & Education · Financial Comparison & Loan Marketplaces · 501-1000 employees · Est. 2025
Tech stack of Finwire

Your Key Responsibilities:

  • Market Ownership: Act as the dedicated support lead for our German-speaking customers via email, chat, and phone.

  • Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the German market.

  • Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.

Requirements

Requirements:

  • Languages: Native or near-native German (C2 level) and Fluent English (C1). Communication is 100% in German for customers and 100% in English for the internal team.

  • Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better.

  • Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.

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