Lead Analyst
First seen by Alion on Sep 30, 2026.
Value Proposition :
- Enhanced visibility and control : The CMDB provides a unified, real-time view of IT infrastructure, assets, and their relationships, helping IT leaders track changes and manage incidents more effectively.
- Improved operational efficiency : By mapping the links between business services and IT infrastructure, the CMDB helps accelerate the diagnosis of service issues, understand the impact of changes, and align IT priorities with business needs.
Job Details :
Position Title : Lead Analyst - IT Asset Management
Role Type : Full Time
Job Location : Bengaluru
About the Team :
FCI ITAM supports global operation collaboratively aligning with defined, approved process and procedures from driven from US.
Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape.
Impact :
This position is responsible for the technical aspects of solution delivery supporting CMDB and Foundation Data supporting CSDM initiatives within the ServiceNow platform. Responsibilities will include the planning, design, and development for data integrations, customization, and the automation of data processing to ensure relevant and consistent delivery of data to the platform. This is a highly collaborative role to support a data driven approach for the IT organization with measurable business outcomes.
Key Deliverables :
Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for :
- Technical expertise in the ServiceNow CMDB and CSDM features and tools.
- Implements continuous improvement development initiatives while maintaining the integrity of the CMDB database schema and Foundation Data within the CSDM framework.
- Design and implement solutions for data integrations including ETL, form customization, standard list views, ACLs, and data processing automation using business rules, data manager or workflows.
- Collaborate with other developers and architects to ensure solutions are delivered on time, with high quality data, and with seamless integration with other systems and processes.
- Work within the Agile and SDLC frameworks, participates in roadmap planning, sprint planning, creation of user stories, and retrospectives.
- Work with the team to drive value of the CMDB while supporting the Configuration Management and other ITIL standards and practices.
Skills and Qualification :
Functional Skills :
- Minimum eight (8) years of relevant experience in Information Technology required.
- 2+ years experience in ServiceNow development and workflow designer using JavaScript, HTML, CSS, Glide, and AngularJS, PowerShell, REST or Python.
- Hands-on experience with Integration-Hub, IRE, Service Mapping, CMDB Workspace, Data Manager, Business Rules, UI Builder, Workflows, Performance Analytics, CMDB Health, ServiceNow Catalog Item development, and other key features of the CMDB.
- Experience integrating third-party systems with ServiceNow including the creation of custom APIs, ServiceNow Integration Hub and service graph connectors.
- 3+ years of professional experience with the ServiceNow platform performing project implementations that utilize the platform's capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. Possesses a working knowledge of SDLC, DevOps and Agile methods with experience working with Jira.
Technical Skills :
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications and other ServiceNow certifications preferred.
- ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus.
- Working knowledge of relational database systems with SQL and Graph QL a plus.
Education Requirements :
- Any Bachelor's degree
Relationships & Collaboration :
- Cross-functional collaboration : Working closely with IT, Security, Legal and Engineering teams to enhance CMDB Processes and Identify improvement opportunities.
Skills
ServiceNow, ServiceNow Integration, ServiceNow Implementation, IT Asset Management, CMDB, ServiceNow CSDM, ITIL