Compliance Officer

Job Description

• Control expenditure and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide overall compliance advice to management and leadership teams to ensure compliance with legislation, regulations, policies and procedures.
• Apply compliance principles, commit to the compliance practices, design and implement various compliance plans and strategies, conduct compliance monitoring, and interact with various industry role-players.
• Implement standards, policies and procedures governing business compliance.
• Assist in the development of the contextually relevant implementation plan of the Group’s Compliance Framework and Procedures as well as the monitoring mechanisms.
• Stay up to date with the legislative changes and best practices affecting the Group and its underlying operations and communicate these back to the Group in a simplistic way.
• Provide assurance to the Compliance Management team and the Audit and Risk committee that there is compliant with its regulatory and legislative obligations.
• Prepare written reports of the status in complying with relevant regulations, laws, policies and contractual obligations.
• Recommend mitigation of risks and implementing remedial action.
• Manage organisational risks in compliance with the strategic risk register and operational risk register.
• Assist in establishing a compliance culture throughout the organisation, through training and awareness initiatives.
• Provide training and awareness to staff regarding compliance requirements making this an entrenched and not a complicated part of on-going business practices.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance

Experience and Knowledge Requirements

The successful candidate should have experience and knowledge in the following areas:

• Regulatory compliance monitoring and reporting.
• Regulatory engagement and stakeholder management.
• Financial sector legislation, regulatory frameworks, and industry best practice.
• Conducting compliance risk assessments and developing mitigation strategies.
• Policy development, review, and implementation.
• Supporting licensing applications and regulatory approval processes.
• Assisting with regulatory inspections, reviews, and ongoing regulator engagement.
• Experience operating within the financial services environment, preferably across multiple regulatory jurisdictions.

Additional Requirements

• Ability to operate effectively within a lean specialist Legal and Compliance function supporting multiple business areas and regulatory stakeholders.
• Comfortable working in a dynamic and fast-paced environment, balancing competing priorities and managing multiple workstreams simultaneously.
• Demonstrated ability to support both strategic initiatives and day-to-day operational requirements.
• Experience working across multiple jurisdictions, particularly South Africa and Namibia, will be advantageous.
• Strong stakeholder management skills, with the ability to engage effectively with internal and external stakeholders at all levels.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.