Customer Service Associate
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Location
In office (Mumbai)
Visa
Sponsors visas in United States; no register of this country names it
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026.
Overview
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Firstsource Solutions is an Indian business process management company headquartered in Mumbai that provides customer experience, collections, back-office, revenue cycle and AI and data services to clients in healthcare, banking and financial services, communications, media, technology and retail. Established in 2001 and part of the RP-Sanjiv Goenka Group since 2012, it is listed on the NSE and BSE, reported revenues of about 1.08 billion US dollars for fiscal 2026 and runs centres in India, the US, the UK, the Philippines and other countries. It hires customer service representatives, revenue cycle billing specialists, patient financial advocates, quality auditors and AI engineers.
Job Description - Banking Chat Executive
Location: Mumbai (WFO)
Account: Nationwide
Customer Service Executive - Asynchronous Chat
BGV clearance
Job Purpose
- Handle customer queries through asynchronous chat.
- Provide accurate, timely, and professional responses.
- Deliver excellent customer service and meet business targets.
Key Responsibilities
- Respond to customer queries through chat.
- Manage multiple chats efficiently.
- Follow banking policies and procedures.
- Ensure proper customer authentication.
- Take ownership of customer issues.
- Provide clear and complete information.
- Identify and support vulnerable and complaint customers.
- Escalate complex queries when required.
- Maintain quality and compliance standards.
- Achieve CSAT, productivity, and response time targets.
Skills Required
- Good written and verbal English.
- Strong customer service skills.
- Good typing and computer skills.
- Ability to manage multiple chats.
- Good problem-solving skills.
- Willingness to work in rotational shifts.(24/7)
Qualification & Experience
- Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Banking or chat support experience is preferred.
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