Patient Financial Advocate

Job Title: Patient Financial Advocate

Location: Cleveland Clinic Martin North - Stuart, FL

Job Summary:

The Patient Financial Advocate (Associate) plays a crucial role in assisting patients with their Medicaid enrollment process. This position requires a deep understanding of Medicaid policies and procedures to ensure that patients receive the financial assistance they need. The ideal candidate will be empathetic, detail-oriented, and possess strong communication skills to effectively guide patients through the enrollment process.

Responsibilities:

• Assist patients in understanding their Medicaid eligibility and enrollment options.
• Provide guidance and support throughout the Medicaid application process, ensuring all necessary documentation is completed accurately.
• Conduct thorough assessments of patients' financial situations to determine eligibility for Medicaid and other financial assistance programs.
• Maintain up-to-date knowledge of Medicaid policies, procedures, and changes to ensure compliance and accurate information dissemination.
• Collaborate with healthcare providers and community organizations to facilitate patient access to Medicaid services.
• Follow up with patients to ensure successful enrollment and address any ongoing concerns or questions.
• Document all interactions and maintain accurate records in the patient management system.
• Participate in training and development opportunities to enhance knowledge and skills related to Medicaid enrollment.

Mandatory Skills:

• Strong knowledge of Medicaid enrollment processes and requirements.
• Excellent communication and interpersonal skills, with the ability to empathize with patients.
• Detail-oriented with strong organizational skills to manage multiple cases effectively.
• Proficient in using patient management software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Experience in a healthcare or financial assistance role.
• Familiarity with other public assistance programs beyond Medicaid.
• Knowledge of healthcare regulations and compliance standards.
• Fluency in additional languages is a plus.

Qualifications:

• Bachelor's degree in healthcare administration, social work, finance, or a related field preferred.
• Minimum of 1-2 years of experience in patient advocacy, financial counseling, or a related field.
• Certification in healthcare or financial counseling is a plus.

If you are passionate about helping patients navigate the complexities of Medicaid enrollment and possess the required skills and experience, we encourage you to apply for the Patient Financial Advocate (Associate) position.