Product Technical Support Technician

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About The Team:

FIS is contracted with the Florida Department of Health to provide EBT services for WIC. Included in this contract is the requirement to have 3 dedicated positions located in the FL WIC EBT office. One of the positions is a contracted position and the other two positions are FIS positions. One of the FIS positions is currently vacant, and that is the role we are looking to fill. The FIS manager of the team will be the FIS mentor of the team, and the FL WIC EBT managers will manage the position for day-to-day work.

About The Role:

This is a full-time, on-site position, based at the Florida Department of Health WIC EBT office. Work hours are Monday- Friday from 8:00 AM to 5:00 PM. Requires occasional flexibility to work past 5 PM based on business needs.

This role manages WIC vendor enrollment, compliance, and EBT operations by coordinating vendor onboarding, training, certification, and ongoing support. It analyzes transaction, inventory, and redemption data to identify compliance issues, fraud risks, and potential program abuse. The position conducts investigations, maintains critical vendor and program records, and works closely with vendors, agencies, and technology providers to resolve operational challenges. It also supports program integrity and vendor success through data analysis, reporting, supply-chain coordination, and cross-functional collaboration.

What You Will Be Doing:

• WIC EBT Vendor management
• Investigating WIC Recipient Fraud
• Performing WIC vendor audits
• Handling inquiries from WIC EBT recipients and WIC vendors

What You Will Need:

• Ability to work with many personality types
• Skilled with computers and learning new software quickly
• Must be detailed oriented
• Associate’s/ Bachelor’s degree preferred or the equivalent combination of education, training, or work experience

Added Bonus If You Have:

• Glowing personality!
• Experience with debit payments
• Client relationship management skills

What We Offer You:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.