Production Support Analyst Lead
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. #LI-RB1 #LI-Hybrid
About the team:
The Operations Support team acts as a global team that ensures the support and integrity of FIS’s MarketMap Realtime, Valdi Global Market Platforms and Protegent.
The team is also responsible for second level support implementation. It drives internal implementation of projects and provide documentation.
Our products provide flexible, cost-efficient access to comprehensive, global, real-time and historical data, news and analytics in a lightweight application. Helps firms quickly expand the data managed by integrating data from such vendors as S&P, Thomson Reuters, IDC and MSCI. Our data integrity team works closely with our vendor partners to provide the cleanest data feed possible.
What you will be doing:
You will join an international team (Tunisia, France, Switzerland, USA) to support the client’s requests by:
Supporting over 120 stock exchanges.
Ensuring real time server monitoring, availability and low latency for Market Data Servers.
Maintaining more than 850 customer accounts hosted on more than 200 servers.
Our main stakeholders are CX teams, DEV teams, Network/Infra team, Exchanges Project managers, Trading teams.
Ensure Advanced Technical support.
Drive Platform enhancements Projects: 2 DataCenters, 3 HUBS, 350+ Windows/Linux Servers and 4500+ components.
Plan/Deploy new releases.
Participate in Incident Management activities and Handle High Severity Incidents.
What you bring:
Good knowledge of Windows Server.
Good experience in Incident Management and ITIL Process.
New technologies discovery/learning.
Good communication/human relationship.
Good English level (sprint reviews, presentation, …).
Added bonus if you have:
MS Exchange Server knowledge.
SQL Server knowledge.
What we offer you:
An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….
Attractive range of benefits including private medical cover, dental cover, and travel insurance.
Continuous development through our diversified training across core financial, sales and FIS solutions.
A modern, international work environment and a dedicated and motivated, supportive team.
A broad range of professional development possibilities, resources and opportunities.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.