Senior Technical Account Manager

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Summary of This Role

Technical Account Managers serve as strategic technical advisors for assigned clients and as internal subject matter experts who understand how those clients operate across the FIS ecosystem. A Technical background is required to provide this level of support by combining industry technology knowledge and technical expertise of the Issuing system with our clients’ business strategy. Their responsibilities are focused on technical consulting, understanding client context, solution guidance, and cross-functional coordination.

What Part Will You Play?

• Consult with clients on strategic direction before project submissions to help shape requirements, clarify objectives, and improve the likelihood that project outcomes meet client needs.
• Maintain an end-to-end understanding of assigned clients, including their business model, product usage, technical integrations, configuration considerations, and operational priorities.
• Read code of various languages (mainframe, distributed, and cloud based) and access development tools to verify logic and give definitive responses to queries of system behaviors when necessary
• Stay engaged in strategic development, modernization, and special initiative work to provide client and industry perspective during solution design.
• Provide high-level sizing guidance and technical consultation when appropriate, while ensuring formal estimation and project processes are followed when required.
• Recommend products, services, or solution approaches that align with the client’s needs, business model, and technical integration landscape.
• Support SOW-based work and longer-term consulting engagements when the client request requires a formal engagement model.
• Help internal teams understand client intent, desired outcomes, and business drivers so the broader organization can respond with better context and coordination.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
• Typically Minimum 8 Years Relevant Exp
• Experience in client facing roles and/or financial industry.

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.

Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.

Supervision - Acts independently to determine methods and procedures on new or special assignments.

Communication Skills - Oral and written. Ability to develop and conduct presentations.

Collaboration Skills - Collaborate with internal and external audiences to solve problems.

Customer Service Skills - Aligns client needs with internal solutions.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.