Director, Risk and Controls Self-Assessment (RCSA)

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

Lead the enterprise Risk and Control Self-Assessment (RCSA) Program as a core component of the Operational Risk Management Framework. Partner with business leaders, Line of Business Risk Officers, process owners, Compliance, Technology Risk, Internal Audit, and other assurance functions to maintain a current, evidence-based view of operational risk and control effectiveness. Strengthen governance, improve decision-ready reporting, and drive scalable, technology-enabled risk management capabilities across the enterprise.

What you'll do:

• Lead the end-to-end enterprise RCSA lifecycle, including scoping, process and risk identification, inherent risk assessment, control mapping, control design review, operating effectiveness assessment, residual risk determination, challenge, approval, reporting, and remediation tracking.
• Maintain and improve RCSA standards, procedures, playbooks, rating criteria, evidence requirements, templates, calendars, governance forums, and role accountability across process owners, control owners, and first-line teams.
• Evaluate program effectiveness through quality assurance, scoring calibration, data quality reviews, coverage analysis, maturity assessments, and independent validation.
• Drive RCSA modernization by simplifying assessments, improving process-level insight, automating workflow and evidence capture, strengthening data lineage, and enabling trigger-based reassessments where appropriate.
• Integrate RCSA results with risk appetite, issues, operational risk events, control testing, key risk indicators, scenario analysis, business change, third-party risk, technology risk, and operational resilience reporting.
• Challenge residual risk conclusions, escalation decisions, and remediation plans using testing results, issue history, event data, metrics, and other documented evidence.
• Present risk insights, program performance, and recommendations to executive leadership, governance committees, auditors, and regulators.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in operational risk management, enterprise risk management, internal audit, compliance, financial services risk, or a related discipline.
• Experience designing, executing, and enhancing enterprise RCSA programs, including process scoping, risk taxonomy, inherent and residual risk scoring, control design assessment, operating effectiveness assessment, remediation, and governance.
• Experience presenting risk insights, program updates, and recommendations to executive leadership, governance committees, auditors, and regulators.
• Experience using Governance, Risk, and Compliance (GRC) platforms such as Archer, ServiceNow GRC, OneTrust, or similar solutions.
• Experience developing reporting and analysis using Power BI, Tableau, or similar analytics tools.
• Bachelor's degree or higher in Business, Finance, Accounting, Economics, Risk Management, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Master's degree, Juris Doctor, or similar advanced education in a related field, or equivalent combination of education, related experience and/or military experience.
• Professional certification such as Certified in Risk and Information Systems Control (CRISC), Financial Risk Manager (FRM), Certified Information Systems Auditor (CISA), Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or a similar credential.
• Experience supporting regulatory examinations, audit remediation, program transformation, and maturity improvement initiatives.

• Experience connecting RCSA outputs to operational resilience, third-party risk, and technology risk programs.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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