Program Manager, External Relations

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Job Title

What does a successful Program Manager, External Relations do at Fiserv?

You will support execution of Fiserv’s external relations programs across IndustryRelationsand Consultant Relations.In this highly collaborative role, you will manage briefings, meetings, events, communications, reporting, and internal workflows that help both functions operate consistently, efficiently, and with strong follow-through. You will be partnered with relationship leaders and cross-functional teams including Sales, Relationship Management, Product, Marketing/Communications, Legal/Compliance, Solutions Consulting, Business Development, and executive stakeholders to keep programs organized, measurable, and on schedule. This role supports external relations leaders and does not serve as the primary owner of senior external relationships.

What you will do:

Program Planning & Execution

• Develop and maintain integrated workplans, priorities, calendars, milestones, owners, and dependencies across Industry Relations and Consultant Relations programs.
• Coordinate briefings, meetings, webinars, roadshows, and conferences, including agendas, materials, logistics, attendee management, executive and speaker preparation, run-of-show, vendors, sponsorship deliverables, and follow-up.
• Prepare meeting briefs, notes, recaps, status updates, and leadership materials; confirm decisions, owners, due dates, risks, and completion of follow-up actions.

Stakeholder Requests & Governance

• Manage intake and routing for external relations requests, partnering with internal subject matter experts to deliver timely, accurate, and approved responses.
• Coordinate NDA, approval, budget, invoice, and information-sharing workflows with Legal, Compliance, Marketing/Communications, Finance, and business stakeholders.

Engagement Insights & Performance

• Capture external feedback, route insights to appropriate stakeholders, and track resulting decisions, recommendations, and actions.
• Build dashboards and recurring leadership updates on engagement activity, participation, feedback, event outcomes, and program performance; recommend improvements based on results.

Data, Content & Operational Readiness

• Maintain CRM records, distribution lists, contact and firm profiles, engagement trackers, and data standards to support visibility, continuity, and reporting accuracy.
• Maintain a centralized repository of approved materials, templates, procedures, messaging, FAQs, and event assets to improve consistency, reuse, and adherence to engagement best practices.

Critical skills:

• Strong organization, attention to detail, and follow-through.
• Clear written and verbal communication skills, including the ability to draft concise summaries and coordinate input from multiple stakeholders.
• Ability to prioritize competing requests and manage timelines in a fast-moving environment.
• Professionalism, sound judgment, and discretion when handling sensitive information.
• Stakeholder management and influencing skills, with the ability to align cross-functional partners and drive progress without direct authority.
• Program management skills, including workplan development, dependency management, risk identification, and escalation.
• Ability to synthesize engagement data and feedback into actionable insights and leadership-ready reporting.
• Executive engagement readiness, including the ability to anticipate leadership needs and translate complex inputs into concise, audience-appropriate materials.
• Ability to improve processes and maintain data discipline through standardized workflows, accurate records, and measurable outcomes.

What you need to have:

• Bachelor’s degree required, or equivalent relevant experience.
• 4+ years of experience in program coordination, program management, events, marketing operations, sales enablement, communications support, or a related field.
• Demonstrated experience coordinating virtual and in-person meetings and events, including scheduling, materials, logistics, and post-event follow-up.
• Working knowledge of Microsoft Office, Teams, and SharePoint, with the ability to learn and use CRM workflows and reporting tools.

What would be great to have:

• Experience supporting Industry Relations, Consultant Relations, analyst relations, association programs, partner programs, or related external engagement functions.
• Background in financial services, fintech, payments, or enterprise technology.
• Experience building reports and dashboards and summarizing themes or insights from engagement activity.
• Familiarity with NDA, approval, and information-sharing governance workflows.
• Experience coordinating budgets, invoices, vendors, or sponsorship deliverables.

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Travel: 10%-15% of occasional travel for selected conferences, meetings, and internal planning sessions.

How you will work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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