Tech Lead, Client Tech Support Engineering

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Tech Lead, Client Tech Support EngineeringAbout your role:As a Client Tech Support Engineering - Sr Professional II, you will play an integral role in providing advanced technical support to our clients. Your contributions will ensure high levels of client satisfaction and support the smooth functioning of our services. This role involves working closely with clients to troubleshoot and resolve complex issues, collaborating with internal teams to enhance support processes, and maintaining detailed documentation. You will be part of a dedicated team committed to delivering exceptional support experiences to our clients.

What you'll do:

Provide advanced technical support to clients and resolve complex issues in a timely manner.

Collaborate with internal teams to ensure client issues are addressed effectively and efficiently.

Document and track client interactions and solutions in the support database.

Assist in the development and improvement of support processes and tools.

Maintain and update IT support documentation, FAQs, and training materials.

Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

4+ years of experience in technical support and client service

2+ years of experience in troubleshooting technical issues related to hardware, software, and network connectivity

2+ years of experience with Office 365, ticketing systems, and remote support tools

2+ years of experience in FTP, SFTP, and other file transfer technologies

4+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

Experience in the financial services industry

Experience with automation tools and scripts

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.