Technical Business Analysis - Professional II

Calling all innovators - find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

You will support software solution delivery at Fiserv by translating business and product needs into clear functional requirements and delivery artifacts. In this role, you will work across product, business, client, and delivery teams to define practical solution designs, maintain user stories and features, and support quality execution through the delivery lifecycle. This is a non-coding role focused on requirements analysis, functional design, and implementation support.

What you’ll do:

• Partner with product, business, client, and delivery teams to gather, clarify, and document functional requirements.
• Create, refine, and maintain features and user stories in Jira with clear descriptions, acceptance criteria, and traceability to supporting requirements.
• Translate validated requirements into functional solution designs aligned to product objectives and delivery needs.
• Develop and maintain use cases, process maps, workflow diagrams, data-flow diagrams, and functional design documentation.
• Support delivery activities through requirement clarification, design walkthroughs, defect analysis, implementation support, and basic testing as required.
• Participate in peer reviews and collaborate with cross-functional teams across business, product, and technology functions.
• Identify and communicate requirement gaps, dependencies, and delivery risks with appropriate supporting detail.
• Contribute within Agile delivery teams using standard tools and practices to support quality and timely execution.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 3+ years of experience in business analysis, requirements analysis, functional solution design, or related software delivery disciplines.
• 3+ years of experience in creating and maintaining features and user stories in Jira.
• 3+ years of experience in documenting acceptance criteria, business requirements, and traceability across delivery artifacts.
• 3+ years of experience in creating use cases, process maps, workflow diagrams, data-flow diagrams, and functional design documentation.
• 3+ years of experience in supporting software delivery activities including defect analysis, implementation support, and basic testing.
• 3+ years of experience in Agile delivery environments using tools such as Jira, Confluence, Microsoft Word, Excel, PowerPoint, and Visio.
• 3+ years of experience in requirements-driven solution development considering process, data, technology, and user impacts.
• 3+ years of equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

• Bachelor’s degree or equivalent work experience and/or relevant certifications.
• Experience supporting banking, payments, or financial technology solutions.
• Experience working with cross-functional product, development, and testing teams in Agile environments.
• Experience contributing to client-facing solution delivery or implementation activities.
• Experience facilitating design walkthroughs and stakeholder reviews across multiple teams.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.