Enterprise AI and Productivity Engineer

Fitch Group is currently seeking an Enterprise AI and Productivity Engineer based out of our New York office.

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

Want to learn more about a career in technology and data at Fitch?

Visit: https://careers.fitch.group/content/Technology-and-Data/

About the Team

• The Enterprise AI and Productivity team is responsible for advancing Fitch's enterprise AI strategy and intelligent workplace capabilities, enabling employees to work more efficiently, access knowledge more effectively, delivering greater business value through AI-powered solutions with a focus on Microsoft and Copilot services.
• Our team serves as the enterprise center of excellence for companywideAI platforms, intelligent low code agents, and emerging workplace technologies, providing the governance, administration, operational frameworks, and strategic direction needed to support AI adoption at scale.
• We establish the standards, controls, and operating models that enable the secure, compliant, and responsible use of AI technologies across the organization while empowering developers and business users to innovate safely.
• Partnering closely with Business Process Automation, Information Security, Architecture, Data Governance, Legal, Compliance,Emerging Technologyand business stakeholders, we help shape Fitch's AI strategy, guide platform evolution, and ensure AI capabilities deliver measurable business outcomes.
• You'll join a highly collaborative organization at the forefront of enterprise AI adoption, helping define how AI is governed, scaled, and operationalized across a global workforce.

How You’ll Make an Impact:

• Execute the enterprise AI and Copilot platform strategy, roadmap, and operating model, ensuring AI capabilities align with business objectives, governance requirements, and long-term technology direction.
• Own the administration, configuration, and governance of enterprise AI platforms and low code agents, ensuring they are secure, scalable, cost-effective, and operationally mature.
• Establish and govern the lifecycle management framework for AI solutions and agents, including onboarding, deployment, monitoring, supportability, change management, and retirement.
• Define platform, environment, and tenant management strategies that support enterprise development, testing, production operations, and responsible innovation.
• Partner with engineering teams to establish and maintain enterprise standards for solution delivery, release management, CI/CD processes, and operational readiness.
• Develop governance models, guardrails, and controls for AI capabilities, ensuring alignment with security, privacy, compliance, risk, and data governance requirements.
• Partner with Adoption and Change Management teams in enterprise adoption and scaling initiatives for AI-powered workplace capabilities, driving awareness, enablement, and business value realization across the organization.
• Contribute to platform consumption, licensing, utilization, and cost management strategies, helping the organization maximize value while maintaining financial discipline.
• Evaluate emerging AI capabilities, assess their enterprise readiness, and translate evolving technologies into practical strategies, standards, and roadmaps.
• Enable and support citizen developers program leads, business users, and technical teams through governance, education, operating models, and platform best practices.
• Establish operational metrics, telemetry, and reporting capabilities that measure platform health, adoption, usage trends, risk, effectiveness, and business outcomes.
• • Serve as a strategic advisor and subject matter expert on enterprise AI platforms, helping shape the future direction of AI capabilities across the organization.

You May be a Good Fit if:

• 7+ years of experience in Information Technology, with experience supporting enterprise collaboration, productivity, AI, cloud, or platform technologies.
• 5+ years of experience leading enterprise technology initiatives, platform operations, governance programs, or engineering organizations.
• Strong understanding of enterprise AI platforms, intelligent agents, automation services, and modern digital workplace technologies.
• Experience defining enterprise governance models, operating frameworks, platform strategies, and lifecycle management processes.
• Strong understanding of responsible AI principles, information security, privacy, compliance, risk management, and data governance practices.
• Experience managing enterprise SaaS services, tenant administration, platform configuration, and operational governance.
• Knowledge of environment strategies, release governance, DevOps/CI/CD concepts, platform lifecycle management, and enterprise service operations.
• Experience supporting citizen development programs, centers of excellence, platform enablement initiatives, or enterprise technology adoption programs.
• Strong analytical skills with experience measuring platform utilization, adoption trends, operational health, consumption patterns, and business value.
• Exceptional stakeholder management and communication skills with the ability to influence senior leaders, technical teams, and business stakeholders.
• Demonstrated ability to balance innovation, governance, operational excellence, and business outcomes in rapidly evolving technology environments.

What Would Make You Stand Out:

• Experience leading enterprise-scale AI and Copilot platform adoption, governance, and operationalization initiatives.
• Experience administering and governing enterprise Microsoft environments, including platform controls, lifecycle management, environment strategy, and operational governance.
• Strong understanding of AI platform security, compliance requirements, responsible AI controls, and risk management frameworks.
• Experience establishing Centers of Excellence, developer enablement programs, citizen development programs, or enterprise governance functions.
• Experience implementing platform engineering, environment management, DevOps, release management, or CI/CD practices for enterprise-scale technology services.
• Proven track record of managing technology consumption, licensing, utilization, operational efficiency, and cost optimization initiatives.
• Experience developing executive reporting, platform analytics, adoption metrics, and value realization frameworks.
• Ability to evaluate emerging AI technologies and translate innovation into sustainable enterprise capabilities and operating models.
• Experience operating within highly regulated environments with strong security, compliance, audit, and governance requirements.

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

FOR NEW YORK AND CHICAGO ROLES ONLY: Expected base pay rates for the role will be between $140,000 and $150,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.