Business Analyst - Customer Solutions

Purpose of the Job:

As a Business Analyst

at Fixed Solutions, you'll play a vital role in bridging the gap between

business needs and technical solutions within IT software project implementations

for our customers. You will lead the evaluation, planning, and execution of

projects, ensuring alignment with customer objectives, technical feasibility,

and budget constraints, ultimately driving successful software implementations

and delivering value to our customers. You will achieve this by eliciting,

analyzing, and documenting business requirements, designing and re-engineering

business processes, and collaborating closely with technology teams to deliver

effective software solutions.

Duties and

Responsibilities:

• Lead the end-to-end lifecycle of customer

  software implementation projects, from feasibility assessment,

  requirements gathering, and budget planning to execution,

  post-implementation review, and continuous improvement.

• Produce, analyze, and document business

  requirements through conducting stakeholder interviews, workshops,

  and document analysis with our customers. Translate these needs into clear

  and concise user stories, use cases, and business process models.

• Design and re-engineer business

  processes to optimize customer operations and improve efficiency,

  leveraging best practices and industry standards within the context of the

  implemented software.

• Produce high-quality Business Requirements

  Documents (BRDs) and Software Specifications that effectively

  communicate customer needs to technology teams, ensuring clear

  understanding and alignment.

• Create and maintain various Business

  Analysis artifacts, including process flows, data dictionaries,

  wireframes, and user acceptance criteria, to support project delivery and

  ensure comprehensive documentation.

• Serve as the primary liaison between

  customers and internal technology departments, providing technical

  expertise and guidance on the feasibility of proposed solutions and

  identifying quick wins.

• Collaborate with technology teams and

  vendors to explore and integrate new features, technologies, and

  products that enhance software capabilities and drive value for our

  customers.

• Develop and maintain a deep understanding

  of the competitive landscape and industry best practices, providing

  recommendations to enhance software offerings and implementation

  strategies.

• Ensure optimal customer experience by

  validating implemented solutions against customer needs and journeys,

  identifying areas for improvement, and driving enhancements across

  different projects. This includes conducting user acceptance testing (UAT)

  with customers to ensure solutions meet business requirements and deliver

  a seamless experience.

• Proactively communicate project status and

  updates to stakeholders (both internal and customer-facing), ensuring

  transparency and alignment throughout the project lifecycle.

Requirements

Education:

• Bachelor's degree from a recognized

  university, preferably in Computer Science, Engineering, Business

  Administration, or a related field.

Skills and

Requirements:

• 3+ years of experience as a Business

  Analyst in IT software project implementations, preferably with experience

  serving external customers.

• Proven experience in requirements

  gathering, business process design and re-engineering, and producing BRDs

  and software specifications within a software development lifecycle.

• Proficiency in creating various Business

  Analysis artifacts, such as process flows, data dictionaries, and

  wireframes.

• Proficiency in data analysis tools (e.g.,

  SQL, Excel, Tableau) and experience with relevant software development

  methodologies (e.g., Agile, Waterfall).

• Familiarity with different software

  applications and technologies commonly used in business environments.

• Demonstrated ability to analyze complex

  business processes, identify areas for improvement, and propose effective

  solutions using technology.

• Excellent communication, interpersonal,

  and presentation skills, with the ability to explain technical concepts to

  non-technical audiences and manage customer expectations.

• Strong analytical, problem-solving, and

  project management skills.

• Ability to work effectively within a

  multicultural environment and under pressure.

• Fluent in English, both spoken and written.