Assistant Barista Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Check out a day in the life of Front of House team member here

Job Summary

This job includes managing the Barista teams in multiple cafes, providing customer service to all clients and guests and supporting kitchen staff as needed. No two days are the same, and our Barista team members enjoy a work/life balance with great perks, a set-schedule and weekends off.

Job Description

Benefits/Perks:

• No Weekends
• Monday to Friday: 6:00am - 2:30pm
• Snacks and meals provided during shifts
• Medical, Dental, and Vision Insurance
• 13 paid holidays
• 401K with match
• Vacation and Sick days

Essential Functions

• Customer Service: serve as an ambassador to our customers and be the frontline representative for all customer service needs. Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and Clients
• Manage: oversee Barista teams, including shift scheduling, performance reviews, investigations and terminations. Coordinate and assign work duties for your team, handle employee relation issues and work with HR to solve and address instances when necessary
• Hire: work with staffing recruiter to select and hire appropriate Barista staff to grow your teams
• Report: create operational checklists to monitor workflow and manage employee expectations. Prepare a daily manager’s report to highlight staff issues, equipment repairs, product inventory, training needs and more

• Communicate: effectively communicate with vendors, management and staff to ensure efficient operations without issue
• Train: create a training program to ensure positive workflow and align employee expectations with company standards. Coach and discipline staff according to company and kitchen policies
• Safety: ensure safety of customers and staff through the proper implementation of hiring, training, evaluation and delegation of duties as necessary. Follow all safety and sanitation procedures within set guidelines from OSHA, HACCP and Department of Public Health and Risk Management - and ensure your team is following guidelines as well
• Other duties as assigned

Knowledge and Skills

• Excellent customer service skills and reliability are a must
• Strong communication, multi-tasking and problem-solving skills
• Sense of urgency and ability to work within a safe manner
• Proven success in a previous management role

Requirements

• High school diploma or GED
• Minimum 3 years of experience as a barista in a high-volume coffee shop or café environment.
• 1+ year of supervisory or lead experience in food service, including training and coaching team members is preferred.
• Managers must have and maintain an active Food Handlers Card, as required by the California Health Department

Requirements

Must have and maintain an active Management Level Food Handlers’ Certification (ServSafe) and adhere to local food handler requirement.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Constant handling of food, carts and cooking equipment.
• Constant use of hands while preparing food. Constant grasping of food and equipment.
• Lifting and carrying constantly objects that weight less than 10 - 12 pounds.
• Frequently lifting and carrying objects between 21-30 pounds.
• Occasionally lifting objects more than 40 pounds (items weighing over 40 lbs. must be carried by two people).
• Constantly reaching across surfaces, above shoulders and outward.
• Frequently pushing and pulling loaded and unloaded carts.
• Good or correctable vision is required to safely perform all duties.
• Frequent standing, walking, bending and twisting are required to perform cooking and food prep duties.
• Squatting and kneeling may be required.
• Good balance required to safely perform all assigned tasks.
• Neck flexion and usage will be constant while performing assigned tasks.
• Occasionally use elevator and climb stairs.
• Regularly sit, type, and use the mouse up to 8 hours a day.
• Regularly talk or hear up to 8 hours a day.
• Regularly sit and stand from chair up to 40 times a day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!