Account Manager

About the Role

As an Account Manager at Flex, you’ll take full ownership of a portfolio of high-growth customers, driving adoption, retention, and expansion across our suite of financial products. You’ll play a key role in helping businesses scale efficiently by building strong relationships, identifying growth opportunities, and ensuring every customer gets maximum value from Flex.You ’ll also serve as the voice of the customer, turning feedback and insights into actionable recommendations that shape future products and features. Your input will directly influence how Flex evolves to better serve the needs of our customers and the broader market.

What You’ll Do

• Own customer relationships: Serve as the main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement, and long-term retention.
• Drive revenue growth: Identify opportunities to expand customer value, deepening product adoption, and aligning new Flex solutions to their specific business needs and pain points.
• Proactively manage accounts: Analyze customer health, usage, and spend patterns to anticipate needs and mitigate churn risk.
• Influence product direction: Gather and synthesize customer feedback to help shape future features, workflows, and user experiences.
• Build scalable processes: Help design, refine, and document customer success playbooks for an evolving, fast-moving startup environment.
• Collaborate cross-functionally: Partner with Sales, Product, Risk, and Operations to deliver a seamless experience and measurable business outcomes.

What Makes You a Great Fit

• 2-5 years of experience in Customer Success, Account Management, within FinTech, SaaS, or financial services.
• Proven ability to manage a book of business, drive renewals, and expand account value.
• Excellent communication skills, able to distill complex financial or technical topics into clear, actionable insights.
• Entrepreneurial mindset with comfort operating in ambiguity and a fast-changing environment.
• Strong analytical instincts and a passion for helping customers succeed.
• Proven track record of hitting and exceeding quotas Consistently a top 10% performer