Junior Helpdesk Engineer

Flexopack, a leading flexible packaging company with a global footprint, is looking to hire an energetic individual to join its IT department. The position will be based in Koropi, Attiki.

Junior Helpdesk Engineer

Job Summary

We are looking for a motivated IT Support Technician to provide day-to-day technical support to employees and assist in maintaining the organisation’s IT systems. This role is suitable for a junior IT professional who is eager to grow their skills while delivering reliable, friendly user support.

Key Responsibilities

• Provide first-line and basic second-line IT support to users via phone, email, and in person
• Troubleshoot common hardware, software, and connectivity issues
• Set up, configure, and maintain user devices including desktops, laptops, monitors, printers, and mobile devices
• Assist with user account creation, access management, and password resets
• Support onboarding and offboarding processes (equipment setup, access removal, user trainings)
• Log and update support requests in the ticketing system and ensure timely follow-up
• Escalate more complex technical issues to senior IT staff
• Follow IT policies, procedures, and security guidelines
• Maintain basic documentation and user guides

Skills & Experience

• 0-1 years of experience in an IT support or helpdesk role
• Knowledge of Windows environments
• Familiarity with Microsoft 365 and common workplace applications
• Basic understanding of networking concepts (LAN/Wi-Fi, VPN, printers)
• Strong communication skills and a customer-focused mindset
• Ability to manage multiple tasks

What We’re Looking For

• A proactive and reliable team player
• Willingness to learn and take direction from senior IT staff
• Comfortable supporting non-technical users
• Good attention to detail and problem-solving ability

What we offer

• Competitive remuneration package based on qualifications, including private health insurance amongst other benefits.
• Excellent work environment in a multinational Group.
• Ongoing training and professional development opportunities.