Business Support Coordinator

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use Flexport technology to move more than $19B of merchandise across 112 countries a year. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

Flexport is looking for a Business Support Coordinator to join our team in Bangkok. In this role, you'll manage the end-to-end documentation lifecycle for tax invoices and withholding tax certificates, ensuring accuracy, compliance, and timely processing in line with Thailand Revenue Department requirements. You'll serve as a critical link between our local administrative function and the regional finance team, playing a key role in keeping our finance operations audit-ready and compliant.

What You'll Do

Tax Invoice & WHT Certificate Management

• Serve as the primary point of contact for the local firm issuing paper tax invoices, receiving and logging each batch upon arrival
• Distribute tax invoices to customers once payment has been received
• Collect original WHT certificates from customers for each payment to substantiate tax credits and ensure compliance with Thailand Revenue Department requirements
• Maintain a tracking log of all invoices and WHT certificates issued, requested, and collected, flagging outstanding or missing documents

Document Archiving & Filing

• Scan and upload tax invoices and WHT certificates into Core or the designated Google Drive folder, maintaining a consistent, audit-ready folder structure
• Organize and retain physical files securely, categorized by document type, vendor/customer, and period, in compliance with Thailand's 5-year retention requirement
• Conduct monthly reconciliation between physical files and the digital archive, checking for legibility, completeness, and gaps

Finance Team Coordination & Filing Support

• Act as the primary point of contact for document requests from the Finance team and external advisors
• Coordinate with Finance and external tax advisors to provide requested documents, schedules, and supporting records in a timely manner
• Support the Finance team in responding to document-related queries from the Revenue Department or other authorities by retrieving and organising relevant records

What You'll Bring

• 1-2 years of experience in finance support or document management roles, ideally with familiarity in Thailand tax invoice and withholding tax requirements
• Proficiency in Google Workspace (Drive, Sheets, Docs) and general computer literacy
• Experience using ERP or operational systems is a plus (training on Core will be provided)
• Strong attention to detail and organizational skills
• Good command of written and spoken English
• Reliable and able to manage recurring tasks independently with minimal supervision
• Proactive communicator who flags issues early and keeps stakeholders informed
• Comfortable navigating both digital tools and physical document workflows
• High integrity, with the ability to handle sensitive financial documents confidentially

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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