D365 CE Project Ops Lead

DCC Energy GB is one of Great Britain's leading multi-energy businesses, providing fuel, LPG, renewable energy, mobility and energy services solutions to homes, businesses and public sector organisations across the country. Through a portfolio of trusted businesses including Flogas Britain, Certas Energy, DCC Mobility, Centreco, Next Energy, Equity Energies, Protech and DTGen, we support customers at every stage of their energy journey, from fuel and energy supply through to energy efficiency, renewable technologies and energy management services. As part of DCC plc, we combine the strength of established market-leading businesses with a commitment to innovation, operational excellence and sustainability, helping customers navigate the energy transition while delivering long-term growth and value.

About the Role

DCC Energy GB is seeking an experienced D365 CE Project Operations Lead to support, maintain and enhance our recently implemented Microsoft Dynamics 365 Customer Engagement environment across the EMS division.

This is a key role within our Dynamics team, providing expertise across the wider D365 suite including Project Operations, Field Service, Sales and Customer Service applications. You'll lead future migrations, enhancements and implementation activities across multiple EMS businesses, working closely with stakeholders, technical teams and external partners to ensure our Dynamics platform continues to meet evolving business requirements.

From gathering requirements and facilitating workshops through to solution design, testing, training and deployment, you'll play a pivotal role in driving our ongoing digital transformation agenda.

Key Responsibilities

Dynamics 365 Solution Delivery & Operational Excellence

• Build, extend and support Dynamics 365 CE applications, including system and data integrations.
• Translate business requirements into effective functional and technical solutions.
• Gather requirements and facilitate workshops with business stakeholders.
• Produce user stories, functional design documentation and business process maps.
• Lead solution enhancements, implementations and future migration activities.
• Work closely with support partners and internal teams to design and deliver business change requests and defect resolutions.
• Analyse, troubleshoot and resolve system and end-user issues.
• Support integration, regression and user acceptance testing activities.
• Lead training initiatives and support a Train-the-Trainer approach across the business.
• Coordinate the creation and maintenance of Dynamics 365 documentation.
• Ensure solutions remain aligned with Microsoft's roadmap, product enhancements and evolving business needs.

Stakeholder Engagement & Leadership

• Build strong relationships with business stakeholders, technical teams and external partners.
• Manage competing stakeholder priorities and expectations effectively.
• Connect the right people and resources to achieve business objectives.
• Communicate company values, technology strategy and project objectives with confidence and enthusiasm.
• Promote collaboration, flexibility and a positive team-working culture.

Health, Safety & Environmental Responsibilities

• Promote a positive Health and Safety culture in line with Safety F1rst principles.
• Ensure compliance with company policies relating to driving on company business.
• Wear appropriate PPE when visiting operational sites and customer locations.
• Take responsibility for personal safety and the safety of colleagues and others in the workplace.

Skills, Qualifications & Experience

Essential

• 5+ years' experience working in a Microsoft Dynamics 365 CE functional, technical or consulting role.
• Proven experience deploying Dynamics 365 Project Operations and Field Service alongside Dual Write integration with Dynamics 365 Finance & Operations (F&O).
• Strong knowledge of Dynamics 365 applications including:

o Sales

o Project Operations

o Field Service

o Customer Service

o Finance & Operations (Dual Write Capabilities)

• Experience gathering requirements and translating business processes into D365 solutions.
• Strong workshop facilitation skills with the ability to challenge requirements appropriately and manage stakeholder expectations.
• Experience producing user stories, functional design documentation and process maps.
• Ability to lead testing activities and deliver user training.
• Understanding of Microsoft Power Apps and wider Power Platform capabilities.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.

Desirable

• Microsoft Dynamics 365 CE Certifications.
• Experience with Microsoft Lifecycle Services (LCS) and Azure DevOps.
• Microsoft Power Platform development experience.
• Awareness of Azure cloud services and capabilities.
• Knowledge of emerging Dynamics technologies including Copilot, AI and automation.
• Experience delivering Dynamics projects within the construction, utilities or energy sectors.
• Experience using automated testing tools such as Leapwork.

Why Join DCC Energy GB?

This is an exciting opportunity to play a leading role in the development of our Dynamics 365 ecosystem across the EMS division.

You'll join a business committed to digital transformation, working on high-profile projects and future migrations while helping shape the roadmap for one of the organisation's most important technology platforms.

If you're passionate about Microsoft Dynamics, enjoy working with stakeholders across the business and want to make a genuine impact in a growing organisation, we'd love to hear from you.

At DCC Energy GB, we believe diverse perspectives, experiences and backgrounds strengthen our business and our culture. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences and are dedicated to ensuring equal opportunities for all colleagues and candidates