Credit & Collection Analyst

Key Responsibilities:•    Manage an assigned portfolio of customer accounts and perform collection activities to reduce delinquency. •    Proactively contact customers via phone and email to secure payment and resolve outstanding balances. •    Investigate past due invoices, payment delays, disputes, deductions, and short payments. •    Maintain accurate documentation of customer interactions and collection activities within Prophet 21 (P21). •    Follow established escalation procedures for delinquent accounts, payment defaults, and disputed invoices. •    Review customer payment history and assist with credit risk assessments and credit hold decisions. •    Collaborate with Sales, Customer Service, Billing, Cash Application, and Portal Billing teams to resolve issues impacting payment. •    Support departmental initiatives focused on reducing DSO and improving aging performance. •    Build and maintain professional customer relationships while delivering exceptional service. •    Participate in portfolio reviews, reporting, and process improvement initiatives. 

Qualifications:•    3–5 years of B2B collections or accounts receivable experience. •    Strong analytical and problem-solving skills. •    Excellent verbal and written communication skills. •    Proficiency in Microsoft Excel and Microsoft Office applications. •    Experience with Prophet 21 (P21) or similar ERP systems preferred. •    Ability to manage multiple priorities in a fast-paced environment. 

Performance Expectations:Success in this role is measured by:•    Cash collections performance •    Reduction of aged receivables •    Portfolio coverage and customer outreach activity •    Timely dispute resolution •    Quality and accuracy of account documentation •    Compliance with departmental policies and procedures