Inside Sales Coordinator

SummaryThe position will support the Outside Sales team as well as directly engaging existing andpotential customers. The individual should have a strong background in selling technicalproducts and solutions. They will need to communicate effectively and work in conjunction with other Operations/Inside Sales staff to address customer requirements. We will provide technical support andtraining, but we are looking for an individual who can grow into a position of increasedresponsibility.Responsibilities:• Handling incoming inquiries from both end-user customers and the Outside Sales team• Qualifying inbound sales inquiries• Providing information about a product or solution• Determining which components are most suitable in collaboration with senior salespersonnel• Working with vendors to coordinate technical or sales related tasks• Generating quotations for products, solutions, and services• Coordinating with procurement/shipping to determine product availability and shippinginformation• Checking in with customers periodically• Following up with customer inquiries and quotations• Managing email and phone outreach campaigns• Setup customers in CRM• Receive leads from vendors and enter into CRM as needed. Distribute leads tosalespersons• Quotes within 24 hours of request• Orders entered when received• Acknowledgements to customers as soon as possibleExpedite orders as neededManage in-house orders

Sales Logic• Terms and Conditions negotiation as part of the sales process• Providing Certificate of Insurance to customers as required• Quotations for customers• Close Sales orders• Resale certificates• Applications for accounts• Reconcile Commissions

Purchasing• Prepare and place Purchase Orders for products for customers as required• Analyze inventory for Economic order quantity• Manage semi-annual returns for stock rotation requirementsDemo Equipment• Order demo equipment• Manage demo equipmentInternal Training Management• Manage training requirements for on boarding new technical or commercial salesresources• Report progress against sales training plans• Organize Vendor training events for sales and technical teams• Manage the lists of persons that are to receive training and webinar announcementsfrom the various vendorsOther• This position is conducive to remote work; most of the time is spent at thecomputer.• This position’s hours are typically Monday through Friday, with some flexibilitybased on business and personal needs.• Every position requires certain physical capabilities. CTi seeks to makereasonable accommodations that enable individuals with disabilities to performessential duties when possible.• Use Outlook, Teams and CRM as primary communication internally andexternally.