Inside Sales Representative

Responsibilities

Generate sales of all company products and services to customers contacting the company by phone, email, or chat services.

Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services.

Prepare and generate customer quotes, and efficiently enter product orders into the system.

Prepare and generate customer service quotes, and efficiently enter product orders into the system as well as sending out Return Authorization forms.

Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email.

Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.

Actively participate in regularly scheduled company and team meetings.

Be adaptable and willing to take on other responsibilities as assigned by the management team.

Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.

Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.

Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.

Utilize, update and maintain company SalesForce and P21 systems.

Qualifications

Proven experience in inside sales, customer support, or a related field.

Exceptional communication skills, both verbal and written.

Strong ability to build and nurture customer relationships.

Goal-oriented, with a track record of meeting or exceeding sales targets.

Proficient in using CRM software and other sales-related tools.

Highly organized, detail-oriented, and able to manage multiple tasks effectively.

Self-motivated, proactive, and a team player.

Ability to adapt to a fast-paced and dynamic work environment.

Excellent problem-solving skills and a customer-centric mindset.