Inside Sales Representative

Responsibilities:

Estimating, Quotations & Documentation

Prepare accurate cost estimates and quotations by reviewing customer specifications, drawings, data sheets, and other related documents.

Prepare and submit required customer documentation; obtain and organize required documentation from manufacturers and suppliers.

Size and select technical products and services that align with customer requirements, application conditions, lead times, and commercial expectations.

Maintain complete, accurate, and timely quote, order, and customer records in accordance with company processes and policies.

Technical Sales & Customer Solutions

Explain product applications, features, benefits, and available options to gain customer acceptance and support sound purchasing decisions.

Assist customers with special orders and specialty applications, engaging manufacturers, suppliers, or outside sales resources when needed.

Resolve product issues and determine product needs by phone or email using effective discovery, technical knowledge, and sound judgment.

Develop in-depth product and application knowledge and stay current on product changes, new offerings, and supplier capabilities.

Identify current and future customer equipment requirements and surface cross-sell, replacement, upgrade, and new-project opportunities.

Customer & Sales Team Support

Respond promptly and professionally to phone and email correspondence from customers, manufacturers, suppliers, and outside sales team members.

Establish and maintain strong rapport with customers, principals, suppliers, and outside sales staff.

Work in concert with the outside sales team by sharing qualified leads and opportunities, coordinating follow-up, and prioritizing the growth of new accounts.

Adhere to established sales processes and policies that support company sales, margin, service, and revenue goals.

Actively participate in sales meetings, product training, and other development opportunities.

Order & Project Coordination

Coordinate internal resources—including purchasing, sales, shipping, and receiving—as the primary project coordinator for assigned quotes and orders.

Expedite orders and maintain proactive contact with customers and suppliers regarding status, lead times, documentation, and delivery.

Resolve order problems related to delivery, product availability, specifications, or paperwork directly with customers and suppliers.

Communicate risks, changes, and required actions early, and drive issues to a documented resolution.

Operations Support & Teamwork

Cross-train with operations team members to understand and support warehouse, shipping and receiving, purchasing, and other core workflows.

Provide hands-on operational support as business needs require and in accordance with company procedures and safety expectations.

Contribute to a collaborative, accountable work environment and handle every inquiry and contact in a professional manner.

Qualifications: 

• Technical aptitude with the ability to quickly learn product information

• Excellent communication skills

• Able to multi-task, be neat and detail-oriented and work quickly

• Ability to both work/learn independently and collaborate with other teammates

• An energetic and entrepreneurial attitude – be creative, adaptable & flexible

• Desire to learn – be a “sponge”, be inquisitive, seek and find solutions

• Superior problem-solving skill set

• Proficient computer skills, especially with Microsoft Office application