Director of Engineering

About the Role

Flow is seeking a Director of Engineering to oversee building operations, maintenance performance, and critical systems across a portfolio of multifamily communities.

This role serves as the operational leader for engineering teams within an assigned region, partnering closely with General Managers, Assistant General Managers, and onsite maintenance teams to ensure our communities operate safely, efficiently, and to Flow standards.

The ideal candidate combines strong technical expertise with leadership experience across multiple properties. They are equally comfortable walking a mechanical room, reviewing a maintenance budget, analyzing operational metrics, and mentoring onsite teams.

Responsibilities

Regional Operations

• Provide technical and operational support to engineering teams across multiple communities
• Ensure consistent execution of preventative maintenance programs, work orders, unit turns, and repair and maintenance activities
• Conduct regular property visits, inspections, and operational audits to verify compliance with company standards
• Identify operational inefficiencies and implement process improvements that enhance service delivery and resident experience
• Support General Managers and onsite leadership teams with engineering-related challenges and escalations

Engineering & Building Systems

• Monitor the performance, maintenance, and uptime of critical building systems including HVAC, electrical, plumbing, elevators, generators, access control, and fire & life safety systems
• Lead troubleshooting efforts and support remediation of major maintenance-related issues
• Ensure preventative maintenance schedules are executed and documented properly
• Assist with planning and execution of deferred maintenance projects and system upgrades
• Identify life safety, employee safety, and physical hazards and develop corrective action plans

Vendor & Contract Management

• Manage relationships with service providers and contractors across the portfolio
• Review vendor performance, scope of work, and contract compliance
• Participate in bid processes and vendor selection efforts
• Conduct regular business reviews with key service partners to ensure quality, responsiveness, and value
• Recommend opportunities for contract optimization and cost savings

Financial Performance

• Support annual budgeting, forecasting, and capital planning efforts
• Monitor maintenance expenses, turnover costs, and service contract expenditures
• Identify opportunities to improve operational efficiency while maintaining service standards
• Assist with evaluating repair-versus-replace decisions and long-term asset planning

Compliance & Safety

• Ensure properties operate in accordance with all federal, state, and local regulations
• Maintain compliance with OSHA, EPA, NFPA, and applicable building and life safety codes
• Support safety training initiatives and reinforce company safety standards
• Ensure all required inspections, testing, certifications, and documentation are completed on schedule

Team Leadership

• Coach, develop, and support onsite engineering teams and maintenance leaders
• Participate in recruiting, interviewing, onboarding, and training of engineering personnel
• Assist with performance management and succession planning efforts
• Promote a culture of accountability, ownership, and continuous improvement

Reporting & Performance Metrics

• Monitor and evaluate key operational metrics including preventative maintenance completion, work order completion times, unit turn performance, resident service feedback, compliance inspections, budget performance, and critical systems uptime
• Provide regular reporting and recommendations to leadership teams

Ideal Background

• 5+ years of engineering, facilities, or maintenance leadership experience within multifamily, hospitality, commercial real estate, or a related industry
• Experience overseeing operations across multiple properties or locations
• Strong knowledge of HVAC, electrical, plumbing, mechanical systems, elevators, and fire & life safety systems
• Working knowledge of OSHA regulations, EPA requirements, and NFPA codes
• Experience managing third-party vendors and service contracts
• Strong financial acumen with experience managing budgets and maintenance expenditures
• Experience using Yardi or similar property management platforms
• Excellent communication, leadership, and organizational skills
• Ability to travel regularly throughout the assigned portfolio
• Bilingual English and Spanish fluency highly preferred