Senior Manager, QRC Customer Solutions

Job Summary:

At Flowserve, the Quick Response Centers (QRCs) are central to delivering on our promise of responsiveness, reliability, and customer focus. The QRC Customer Solutions Manager serves as the commercial and customer-facing leader for the assigned QRC network, responsible for driving quoting efficiency, pricing accuracy, and end-to-end order management performance.

This role ensures that every customer request-large or small-is handled with urgency, professionalism, and alignment to Flowserve’s commercial strategy. Partnering closely with Sales, Operations, and Supply Chain, the QRC Customer Solutions Manager plays a key role in achieving customer satisfaction, revenue growth, and profitability targets.

Responsibilities:

• Lead all front-end QRC commercial activities, including quotation development, pricing, and order management for assigned sites.

• Serve as the primary customer interface within the QRC Network, ensuring clear communication, timely updates, and proactive issue resolution.

• Drive quoting accuracy and turnaround performance, meeting established service-level targets and supporting the quick-turn business model.

• Collaborate with Sales and Operations to balance customer requirements with manufacturing capacity and material availability.

• Ensure compliance with Flowserve pricing governance and commercial policies while maintaining competitive positioning

• Manage order lifecycle performance metrics, including quote response time, on-time delivery, order accuracy, and customer satisfaction.

• Identify process improvement opportunities across quoting and order management to enhance speed, efficiency, and quality.

• Support revenue and margin goals through disciplined pricing execution and effective coordination with Finance and Supply Chain.

• Provide leadership to the local customer service and order management teams, reinforcing a culture of accountability, collaboration, and service excellence.

• Communicate regularly with QRC leadership and cross-functional teams on order status, risks, and opportunities for improvements

• Customer Focus: Champions customer needs through responsiveness, clear communication, and proactive problem solving.

• Commercial Acumen: Understands the financial and strategic implications of pricing, cost, and delivery decisions

• Collaboration: Builds strong cross-functional partnerships to deliver on customer commitments

• Execution Excellence: Drives results through disciplined process management and a sense of urgency.

• Continuous Improvement: Identifies and implements enhancements to improve cycle time, accuracy, and service levels

Required:

• Minimum 7 years of experience in customer solutions, commercial operations, or sales support within an industrial or manufacturing environment.

Preferred:

• Bachelor’s degree in Business, Engineering, Supply Chain, or related discipline preferred.

• Demonstrated experience with quoting, pricing, and order management processes; SAP or equivalent ERP system proficiency required.

• Strong commercial acumen with the ability to balance customer expectations, cost, and delivery performance

• Proven track record of improving process efficiency and customer satisfaction in a fast-paced environment.

• Excellent communication and stakeholder management skills, with the ability to influence across functions and geographies.

• High sense of urgency, ownership, and professional accountability consistent with Flowserve’s core values.

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options)

• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance

• Short- and Long-Term Disability

• Retirement Planning, 401(k) plan, & Financial Wellness Resources

• Educational Assistance Program

• Time Off Policies (including sick leave, parental leave, and paid vacation)

Eligibility requirements apply to some benefits and may depend on job classification