Instructional Designer (Contractor)

Company Overview

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Fluency is looking for an Instructional Designer (Contractor) to join our Learning Experience team. The ideal candidate is able to learn the Fluency platform quickly, work with SMEs to turn complex topics into clear training, and build with little hand-holding. This is a fixed-term contract engagement, estimated at 15 to 20 hours a week, from Dec 7, 2026 to May 7, 2027.

Your Role:

• Quickly learn the Fluency platform and the digital advertising industry
• Adapt materials to various knowledge levels for engagement
• Create and update training materials including job aids, help center articles, self-guided learning modules, etc.
• Collaborate closely with Subject Matter Experts (SMEs) to bring clarity and simplicity to complex training topics
• Partner with cross-functional teams to ensure effective coordination and alignment of training delivery

What We Look For:  

• Strong technical aptitude: you learn complex software quickly and have high initiative to self-teach
• Works independently with little oversight and fits into AI-assisted build workflows
• 5+ years in designing and building technical, self-guided e-learning
• Comfortable with an LMS (Docebo) and e-learning authoring tools (Parta)
• Understanding of visual design and user experience
• Clear, concise writing, and able to distill complex topics into simplicity
• B2B SaaS or customer education background. Ad tech experience is a plus

At Fluency, we’re proud to be an equal opportunity employer.

We’re committed to building a diverse, inclusive, and supportive workplace where everyone can thrive. We welcome applicants of all backgrounds and identities and do not tolerate discrimination or harassment of any kind.

Employment decisions at Fluency are made based on business needs, job requirements, and individual qualifications-without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.