Operations Supervisor

Fluff & Stars is a business consulting and workforce solution company helping organizations hire smarter, scale faster, and build high-performing teams.
Operations Supervisor

The ideal candidate must possess strong supervisory capabilities, sound operational judgement, and the ability to maintain high standards of service delivery in a fast-paced restaurant environment.

Key Responsibilities

Supervise daily restaurant operations and ensure smooth service delivery.
Coordinate staff activities, duty schedules, and shift responsibilities.
Monitor employee performance, attendance, discipline, and productivity.
Ensure compliance with operational procedures, hygiene, and food safety standards.
Monitor inventory, stock usage, and operational resources.
Handle customer complaints and resolve service issues professionally.
 Ensure consistent service quality and customer satisfaction.
 Prepare operational reports and escalate issues requiring management attention.
 Identify operational gaps and recommend improvements.

Requirements

Previous experience in restaurant, hospitality, or food service operations.
Proven supervisory or team management experience.
Strong leadership, communication, and problem-solving skills.
Good understanding of restaurant operations, customer service, and food safety.
Ability to manage staff, maintain discipline, and work under pressure.
Strong organisational skills, accountability, and attention to detail.
Candidates residing in or around Surulere will have an advantage.

Additional Benefits:

HMO coverage.
13th-month salary.
Staff feeding provided.