Product Manager

Flutterwavewas founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.

About the role

The Product Manager (Physical channels)role owns the product vision, roadmap, feature execution, and lifecycle management of all Smart POS terminals, payment applications, and in-person acceptance solutions across Android, Linux, and Mini POS hardware form factors (e.g., HorizonPay K11/T50/H70, Newland N90). You will bridge business requirements, merchant needs, and engineering execution - ensuring total feature parity between legacy and new app builds, introducing value-added services (PWBT, Dispute Management, Merchant Loans, EOD reporting), and scaling processing volumes across strategic merchant portfolios.

This is deliberately not a feature-shipping role. In a fast-moving payments environment spanning POS terminals, PWBT, and card acceptance, this function is a commercial control point, and we are looking for someone who will own it end-to-end. You will be expected to bring rigor, structure, and strong cross-functional discipline to this role, guaranteeing high transaction success rates, swift issue resolution, and optimal merchant satisfaction.

Responsibilities include but are not limited to:

1. POS Product Strategy & Roadmap Execution

• Define and drive the product roadmap for physical channel applications across Android, Linux, and traditional POS devices
• Synthesize customer feedback, field intelligence, and market dynamics to build competitive terminal payment solutions (Card, PWBT, QR, Loans, Agency Banking)
• Lead product scoping for key merchant integrations (e.g., Flutterwave for Business - F4B integrations, aggregator white-label setups)

2. Feature Parity & Quality Assurance Oversight

• Enforce strict feature parity standards between legacy app builds and revamped versions prior to production release
• Ensure essential functionalities - such as unified EOD reporting (Card & PWBT), sub-account/main-account mapping, dispute handling, and offline sync - are fully built and thoroughly tested
• Partner with QA leads to prevent software regressions, ensuring builds missing live core capabilities are stopped at the QA desk

3. Terminal Lifecycle & OEM Management

• Manage product certifications and firmware/app deployments across terminal hardware partners (e.g., HorizonPay K11, Newland N90, HorizonPay T50, HorizonPay H70 Mini POS)
• Oversee Remote Key Injection (RKI), Terminal Management System (TMS) app updates, and over-the-air (OTA) push strategies to minimize terminal downtime
• Ensure compliance with switching network guidelines, PCI-PTS, and local regulatory standards

4. Cross-Functional Launch & Rollout Management

• Coordinate with Sales, Operations, and Customer Success to facilitate seamless pilot launches and mass deployments (e.g., AICL, Delborough, Z Labs Limited)
• Define commercial pricing rule engines within the product (e.g., 0.5% capped at ₦100 for PWBT) and ensure accurate transaction mapping across main and sub-accounts
• Develop product documentation, user guides, release notes, and operational escalation workflows for internal teams

5. Product Performance & Yield Monitoring

• Track transaction success rates, app stability, response times, and active terminal rates in partnership with the MIS unit
• Analyze usage metrics to optimize terminal yield, drive merchant engagement, and reduce inactive/churned POS ratios
• Incorporate data-driven insights from MIS reports to prioritize backlog items and sprint planning

Required competencies to be a Waver:

• Minimum of 5 years' experience in product management within payments, fintech, or POS/terminal hardware environments
• Strong track record defining and executing product roadmaps for hardware-integrated or terminal-based software products
• Demonstrated experience managing feature parity, QA gatekeeping, and release processes for merchant- or consumer-facing applications
• Experience with terminal lifecycle management, including certifications, firmware/app deployment, RKI, and TMS/OTA update strategies
• Working knowledge of card scheme, switching network, and PCI-PTS compliance requirements
• Comfort partnering with Engineering, QA, MIS, and Commercial teams to translate business needs into shipped features
• Exposure to the African payments or financial services landscape is an advantage

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