Sales Operations Support

We are Fonterra, one of the world's largest dairy nutrition companies.

At Fonterra, you’ll be inspired by purpose and guided by principles. Whether you're based in New Zealand or anywhere else around the world, you’ll be part of a team that creates goodness for generations and delivers global impact through local action. Our brands are trusted by families and individuals alike, delivering high-quality dairy nutrition to millions of people globally.

As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved in New Zealand and around the world.

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

About the role

As a Sales Operations Executive, you'll support our front-line Sales teams by managing the end-to-end contract and order process, maintaining critical customer and sales data, and ensuring customer demand is effectively translated into operational execution.

Partnering closely with Sales, Demand Planning, Logistics, Finance and Market Access teams, you'll help deliver outstanding customer service while ensuring operational excellence across the order-to-cash process.

What you'll be doing:

• Managing customer contracts, pricing, quotations and sales orders within SAP.
• Monitoring customer order books, contract utilisation and shipping schedules to ensure smooth delivery outcomes.
• Supporting demand planning activities by maintaining accurate customer forecasts and demand information.
• Maintaining customer, sales and market master data to ensure accuracy and compliance.
• Coordinating export documentation and supporting regulatory and market access requirements.
• Managing customer enquiries, complaints and case resolution through CRM and customer service channels.
• Building strong relationships with internal and external stakeholders to proactively resolve issues and identify opportunities for improvement.
• Producing reports and insights to support business performance and decision-making.
• Contributing to continuous improvement initiatives and broader business projects.

About You

You're someone who enjoys working in a fast-paced environment where strong organisation, attention to detail and stakeholder management are critical. You take pride in delivering a great customer experience, enjoy solving problems and can confidently navigate competing priorities across a complex global business.

You'll bring:

• Experience in sales operations, customer service, supply chain, logistics or a similar operational environment.
• Strong organisational and planning capabilities with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• A proactive mindset with strong problem-solving and analytical capability.
• High attention to detail and a focus on delivering quality outcomes.
• Confidence working with systems, data and reporting tools.
• Intermediate to advanced Microsoft Office skills, particularly Excel.
• Experience with SAP or another ERP platform would be advantageous.
• Spanish language capability would be beneficial but is not essential.

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities.

Or join our Talent Community by clicking here, to be notified about new and relevant job opportunities.

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration (80k - 100k + 5% bonus) and a range of benefits, regardless of your role or location.

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.

Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.