Operations Associate
Location: Hybrid; could be primarily remote, with in-person visits to our Cambridge, MA or Portland, ME office at least once per month.
Type: Full-Time (or Part-Time During School)
Job Summary
Empallo is a cardiology startup looking for a clinical Operations Associate to support and help improve the day-to-day operations of our affiliated medical practices. This is a hands-on role for someone who thrives on solving problems, learning quickly, and making sure patients and providers have a smooth experience from start to finish. You'll work across clinical operations, revenue cycle management, and product and process improvement, with the opportunity to take on greater ownership as you learn the business and demonstrate strong performance.
This role is ideal for someone who is equal parts organized operator and process builder, comfortable talking with patients and providers one hour and working with engineers to automate a workflow the next.
Areas of Responsibility
1. Clinical Operations
Manage patient onboarding and scheduling
Guide patients through their care journey, answering questions along the way
Coordinate diagnostics, referrals, results processing, and follow up care
Communicate with healthcare providers to support smooth care delivery
Gather actionable feedback from providers and patients to improve and automate operational workflows
Research and maintain understanding of applicable healthcare regulations to help ensure compliance across operations
2. Revenue Cycle Management
Support revenue cycle management, including eligibility checks, claim submissions, prior authorizations
Follow up with payers on outstanding or appealed claims
Support invoicing
Required Skills & Abilities
Strong communication and interpersonal skills; comfortable working with operational team members, patients, clinicians, engineers and executives
Cross functional collaboration experience
Ability to turn user feedback and data into clear product requirements and operational improvements
Strong organizational, time management, and follow through skills
Ability to understand and communicate US healthcare regulatory, compliance, and operational requirements clearly
Comfortable working in a fast paced startup environment
Proficiency with Google Workspace, including Docs, Sheets, and Slides
Experience with, or willingness to learn, tools related to:
Customer relationship management (CRM)
Electronic health records (EHRs)
Software development project tracking and roadmap planning
Revenue cycle management (RCM)
Education
Currently enrolled in or recently graduated from a community college, vocational or professional certificate program, or undergraduate program, in a related field
Relevant certifications (e.g., certified nursing assistant, medical assistant) are a plus, but not required
Why Join Us
Meaningful exposure to how processes and tools are built and improved from day one
Direct exposure to operations, product, clinicians, and engineering
Work directly with a healthcare team building something new and impactful