L&D Manager
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Sep 27, 2026.
About Us
Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
Job Title: Training Manager
Role Summary
We are seeking a strategic and visionary Training Managerto lead our Learning and Development department. The ideal candidate will move beyond delivery to oversee the entire L&D lifecycle, ensuring that training programs are not only passion-driven but also aligned with organizational business goals and client-specific performance standards. You will lead a team of specialists to empower employees for their next career steps while maintaining high-quality results across all learning interventions.
Key Responsibilities
Strategic Planning:Build the annual training roadmap and oversee the preparation of comprehensive teaching plans across multiple accounts or departments.
Team Leadership:Direct and mentor L&D Specialists, overseeing their production of instructional materials, aids, and manuals while monitoring the quality of their results.
Stakeholder & Client Alignment:Ensure all training initiatives are strictly aligned with Client programs and internal company procedures, acting as the primary point of contact for client calibration.
Operational Oversight:Manage the delivery of training courses and orientation sessions, ensuring new hires are seamlessly acclimated to the business culture and requirements.
Effectiveness & ROI:Design and implement frameworks to assess training effectiveness, ensuring the incorporation of taught skills into employee work behavior and measuring the business impact.
Program Evaluation & Innovation:Periodically evaluate ongoing programs to reflect industry changes and integrate new trends and tools in employee development into the curriculum.
Compliance & Safety:Take personal responsibility for ensuring the entire training team understands and complies with company and client Health, Safety, and Security protocols.
Typical Qualifications
Education:College degree in HR Management, Organizational Psychology, or a relevant field (highly preferred).
Certificates: TTT certificate is a must.
Language Proficiency:
Advanced level of English (at least C1) both verbal and written.
Additional EU Language is a significant plus.
Experience Target:
Minimum of 3-5 years in a Learning & Development role, with at least 1-2 years in a supervisory or management capacity within the customer service or BPO industry.
Managerial Skills & Knowledge
Analytical Thinking & Pressure:Ability to analyze departmental performance metrics and maintain flexibility while working under high-pressure deadlines.
Advanced Communication:Excellent facilitation, influencing, and interpersonal skills, with the ability to interact positively and authoritatively with staff and leadership at all levels.
Leadership & Motivation:Strong ability to drive employee motivation and lead a people-oriented team culture.
Structured Management:A highly structured way of working, demonstrating reliability and the ability to perform duties with minimal supervision while managing a team.
Service Orientation:Maintaining a strong customer and service orientation to meet the demanding requirements of hiring managers and clients.