Partners Operations Specialist

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Partners Relations Specialist.

Here you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Partners Support & Operations

Responsibilities:

• Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
• Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
• Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
• Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
• Proactively work to retain existing business and reactivate partners
• Update Partners team social media channels
• Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
• Working with the team to ensure KPIs are met
• Supporting and assisting all departments as required

Candidate profile:

• Fluency in English
• Preferable, but not required, fluency in other languages
• Previous experience in customer service - oriented jobs
• A team player with excellent communication skills
• Strong willingness to learn and develop new skills
• Driven and results orientated
• Strong negotiation skills
• Computer literacy with excellent working knowledge of Microsoft Office applications
• Ability to work day or evening shifts

Our offer:

• A welcoming, young and multicultural team with approachable leadership.
• Real autonomy over a large growth budget, and the chance to contribute to a dynamic business in a growth phase.
• Support for your ideas and room to put your expertise into the company's best practices.
• Continuous personal development, a training and development budget, growth with the company and the opportunity to learn from industry leaders.
• Competitive remuneration, regular salary reviews and performance-based incentive schemes.
• A vibrant company life: from team activities to global celebrations.

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!