M33 - Product Manager

Job Overview

We are seeking an experienced and results-driven Product Manager to oversee the development, enhancement, and ongoing maintenance of enterprise applications and digital solutions.

The successful candidate will be responsible for managing the product lifecycle, coordinating cross-functional teams, engaging stakeholders, and ensuring the successful delivery of technology solutions that meet business objectives.

This role requires a strong background in product management, application development, and the management of complex, large-scale application maintenance projects.

Key Responsibilities

Product Management & Strategy

• Manage the end-to-end product lifecycle, including requirements gathering, planning, development, implementation, maintenance, and continuous improvement.
• Develop and maintain product roadmaps aligned with business objectives and stakeholder requirements.
• Translate business needs into clear functional requirements, user stories, and product specifications.
• Prioritise product features, enhancements, and backlog items based on business value, technical feasibility, and operational requirements.
• Identify opportunities to improve existing applications, workflows, and user experiences.

Project Delivery & Application Maintenance

• Oversee the delivery and maintenance of enterprise applications, ensuring agreed timelines, quality standards, and service requirements are met.
• Manage complex and large-scale application maintenance projects involving multiple stakeholders, vendors, and technical teams.
• Coordinate application enhancements, system upgrades, defect resolution, and production support activities.
• Monitor project milestones, deliverables, dependencies, risks, and issues.
• Ensure appropriate change management, testing, deployment, and release management processes are followed.
• Work closely with technical teams to resolve operational challenges and maintain application stability.

Stakeholder & Vendor Management

• Engage business users, technical teams, and management to gather requirements and align expectations.
• Act as the key liaison between business stakeholders, application development teams, and external vendors.
• Facilitate discussions, project meetings, requirement workshops, and progress reviews.
• Monitor vendor performance and ensure compliance with agreed deliverables and service levels.
• Provide regular project updates, status reports, and recommendations to management.

Governance & Continuous Improvement

• Ensure product and project activities comply with organisational policies, security requirements, and IT governance standards.
• Identify project risks and implement appropriate mitigation measures.
• Monitor product performance, service quality, and user feedback to drive continuous improvement.
• Maintain accurate project documentation, product specifications, and operational records.
• Support the adoption of Agile practices and structured project management methodologies.

Job Requirements

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business Administration, or a related discipline.
• Proven experience in product management, IT project management, or application development and support.
• Demonstrated experience managing complex or large-scale application maintenance projects.
• Strong understanding of the software development lifecycle (SDLC), application maintenance, and IT service delivery.
• Experience working with cross-functional teams, external vendors, and multiple business stakeholders.
• Familiarity with Agile, Scrum, Waterfall, or hybrid delivery methodologies.
• Experience managing project timelines, resources, risks, and deliverables.

Technical & Professional Skills

• Strong analytical, problem-solving, and decision-making abilities.
• Ability to translate business requirements into actionable technical and functional specifications.
• Good understanding of enterprise application architecture, system integration, and software delivery processes.
• Knowledge of application support, incident management, change management, and release management.
• Excellent communication, presentation, and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities independently.

Preferred Qualifications

• Professional certifications such as PMP, PRINCE2, Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent.
• ITIL certification or practical experience in IT service management.
• Experience working on large-scale enterprise applications or public sector digital transformation projects.
• Familiarity with vendor management, service-level agreements (SLAs), and application maintenance contracts.
• Experience with product and project management tools such as Jira, Confluence, or Microsoft Project.

Skills

IT Project & Program Management, Information Technology and Services, Liaising with cross functional teams, Application Maintenance Support, product backlog, product roadmap strategies, Enhancing Application, Agile, Product Lifecycle Management, Project Timeline, Software Development Lifecycle, Customer Satisfaction, Application Maintenance, Education, Project Delivery, Functional Requirements