CRM Development Manager

Job Description

We are seeking a highly skilled CRM Development Manager to lead the design, development, and optimization of our Salesforce platform. This role combines hands-on technical leadership with strategic oversight, working in close partnership with the Salesforce Administrator to deliver scalable, high-performing CRM solutions that support global business operations. The ideal candidate brings deep Salesforce expertise, strong integration experience, and a proven track record managing high-performing technical teams.

Key Responsibilities

Salesforce Architecture and Platform Ownership

• Own the end-to-end Salesforce ecosystem, including Sales Cloud and related applications

• Lead platform architecture decisions to ensure scalability, performance, and security

• Oversee system configuration, data governance, and environment management across sandboxes and production

• Work in close partnership with the Salesforce Administrator to align configuration and custom development, ensuring a cohesive and scalable platform

Development and Technical Leadership

• Design and develop scalable solutions using Apex, Lightning Web Components (LWC), Visualforce, and SOQL

• Establish and enforce development best practices, including code quality, testing frameworks, and CI/CD pipelines

• Lead code reviews and mentor developers to ensure high-quality, maintainable solutions

• Manage integrations using REST and SOAP APIs, middleware, and event-drivenarchitectures

Integration and Data Management

• Architect and maintain integrations between Salesforce and enterprise systems such as marketing automation platforms (e.g., Marketo), content systems, and third-party tools

• Define and implement data models, data flows, and data quality standards

• Ensure secure and efficient data exchange across systems

Project Delivery and Agile Execution

• Partner with business stakeholders to translate complex requirements into scalable technical solutions

• Lead Agile delivery, including sprint planning, backlog grooming, and release management

• Manage multiple concurrent projects while ensuring alignment with business priorities and timelines

Platform Optimization and Innovation

• Continuously evaluate and optimize system performance, usability, and automation capabilities

• Stay current with Salesforce releases, features, and emerging technologies such asAgentforceand AI-driven CRM capabilities

• Drive adoption of new tools and features to improve business outcomes

Training, Enablement, and Support

• Provide technical guidance and support to administrators, developers, and end users

• Develop technical documentation, playbooks, andenablementmaterials to support ongoing platform use and governance

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field

• 5+ years of hands-on Salesforce development experience, with at least 2 years in a leadership role

• Strong expertise in Apex, Lightning Web Components (LWC), Visualforce, and SOQL

• Experience with Salesforce APIs (REST, SOAP), integration patterns, and middleware tools

• Proven experience implementing CI/CD pipelines and DevOps practices for Salesforce

• Deep understanding of Salesforce data architecture, security model, and governor limits

• Experience with Sales Cloud and familiarity with marketing automation integrations such as Marketo

• Salesforce certifications such as Platform Developer I/II, Administrator, or Architect credentials preferred

• Strong problem-solving skills with the ability to design scalable, high-performance solutions

• Excellent communication skills with the ability to work across technical and non-technical teams

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.