Quality Manager

Responsible for the quality and EHS management of the facility. Responsible for planning, coordinating, and directing quality control programs designed to ensure continuous production consistent with established standards and regulatory requirements.

Key Responsibilities

• Formulates and maintains quality control objectives.

• Coordinates quality objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.

• Directs employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.

• Plans, promotes, and organizes training activities related to product quality and reliability.

• Investigates and resolves customer complaints.

• Outlines product deficiencies and suggests corrections. Tracks corrective actions until discrepancies are resolved.

• Reviews all product analysis from the various departments to determine the existence of any quality problems.

• Follows incoming inspection requirements as needed.

• Coordinates quality system non-conformance issues with the appropriate manufacturing department personnel and/or suppliers to achieve acceptable resolution.

• Evaluates and supervises assigned customer complaints. Works with the appropriate department personnel to resolve the complaint.

• Conducts FMEA and PFMEA in support of new designs and/or continuous improvement projects.

Skills, Knowledge and Expertise

• Knows arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Identifies the underlying principles, reasons, facts, or information by breaking down information or data into separate parts.

• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.

• Experience and implementation of ISO 9001

• Maintains confidentiality and uses discretion with business information