Supervisor - Facilities (Technical Cleaning)

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision - We are building the planet’s most admired and compelling brand ecosystem

Our purpose - We are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

The Role:

As a key support to the Section Manager, you will oversee the daily operations and shift management of the technical cleaning team. Working closely with Facilities, Automation, and Operations, you will play a crucial role in ensuring the highest standards of cleanliness, safety, and care in high-risk, low-usage areas within the warehouse.

This role requires strict adherence to company policies and procedures, including COSHH, Manual Handling, and Health & Safety regulations. You will also attend annual training on cleaning machinery and commercial equipment. Your primary responsibility is to maintain a clean, well-presented warehouse, focusing on hard-to-reach operational zones while ensuring general cleaning and waste management standards are upheld.

Key Responsibilities

• Collaborate with the section manager to coordinate cleaning tasks and priorities.
• Assist in leading the team, providing supervision, and managing team members.
• Oversee daily departmental activities and cleaning operations.
• Monitor team wellbeing, providing support where possible and escalating concerns when necessary.
• Conduct 1-2-1 performance reviews and manage the team using KPIs.
• Administer software systems used for scheduling and reporting.
• Supervise cleaning shifts across multiple schedules.
• Provide technical support across different shifts.
• Step in to cover the Section Manager role when required.
• Ensure all staff training and equipment maintenance align with company guidelines.
• Plan and schedule both routine and reactive cleaning tasks based on business needs.
• Liaise with warehouse associates, contractors, suppliers, and internal departments.
• Contribute to project work as needed.
• Support the wider Facilities team in maintaining warehouse standards.
• Conduct spot-checks to ensure work quality.
• Maintain service records and manage cleaning equipment in compliance with company policies.
• Assist with any operational tasks as required by the business.

This role will be day shift, 5.45am-2.45pm Rotation shift pattern

• Minimum of three years’ experience in a warehouse or large-scale facility, managing all aspects of cleaning and waste management to support the site's daily, weekly, and long-term operations.
• Background in soft services with relevant qualifications or experience.
• Proficient in operating modern cleaning machinery.
• Experience using CAFM systems and Microsoft Office 365.
• Strong communication skills with the ability to follow and convey instructions effectively.
• Solid understanding of industry standards and best practices, including:
  • The Worldwide Cleaning Industry Association (ISSA) and Cleaning Industry Management Standard (CIMS)
  • The British Institute of Cleaning Science (BICSc)
  • British Standard BS EN 13549:2001 (Cleaning services - quality measuring systems)
• Ability to work efficiently under pressure in a fast-paced environment.
• Adaptable and open to new ideas, with a willingness to adjust to evolving demands and challenges.
• Strong problem-solving skills, utilizing expertise and collaboration to find effective solutions.
• Independent, self-motivated, and determined, with the resilience to sustain effort and hard work over extended periods.

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded - check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.