Business Process Quality Analyst I

Inside the Role

This position is responsible for managing the Detroit Powertrain parts within the Aftermarket system Paragon. In this role, you will be responsible for ensuring all service items are available for our customers, maintaining their documentation to allow customers easy and straightforward access to guarantee they can order parts necessary to repair their truck and get them back on the road!

The Detroit Parts Optimization team is an exciting team that connects with many other Production and Aftermarket teams, focused on supporting all of our internal and external customers. We are a team dedicated to learning, growing, collaboration, and improvement, all with the goal to make our interactions with every other team and all customers as seamless and helpful as possible.

When you join Daimler Truck, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Truck North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a salary range of $58,000 $75,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6%, as well as non-elective company contribution of 3-7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness; tuition assistance and volunteer paid time off, short-term and long-term disability plans.

What You Drive at DTNA

• Import, analyze, and configure parts data to ensure proper technical documentation is uploaded and maintained for the Aftermarket across the introduction and obsoletion of Detroit Powertrain materials
• Identify the need for Aftermarket parts by interpreting Engineering data and material changes in the Production plant
• Envision, plan, develop, and publish reports to track data inconsistencies for necessary updates
• Create presentations with cross-functional departments on larger projects for executive leadership
• Work with cross-functional teams in the Aftermarket, production, and IT to develop or enhance processes to improve accuracy and efficiency
• Provide technical assistance to all customer-facing departments
• Create presentations with cross-functional departments on larger projects for executive leadership

Knowledge You Should Bring

• A Bachelor’s degree OR an Associate’s degree with 1 year of related experience OR 4 years of industry related experience is required.
• Proficiency with Microsoft Office applications is required, specifically Excel and PowerPoint.
• Demonstrated analytical skills and critical thinking
• Passion for improving processes and being a self-starter
• Demonstrated communication skills to collaborate with multiple affiliated departments
• Ability to handle and prioritize multiple, short turn around, critical projects

Exceptional Candidates Might Have

• Experience with SQL queries, database management, and data analytics.
• Understanding of Aftermarket systems (Paragon, SKUgle, Excelerator).
• Understanding of Engineering and Production infrastructure (PTSI, TB.viewer, ZGDOK).

• Knowledge of mechanical components and systems of diesel engines
• Experience developing or contributing to metrics and presentations for leadership audiences

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Detroit, MI US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.