VIE_Customer Service Manager
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Sep 6, 2026.
Service Manager (all genders)
Customer Services and Public Safety
Vienna FREQUENTIS AG From now on
Full time
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Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.
Currently we are looking for one Service Manager (all genders) in Public Safety.
As Customer Services for the installed base business, we are the contact for all customers of all Frequentis business areas.
Key Tasks
- Generation and handling of change requests
- Building and maintaining relationships with customers, partners, and subcontractors
- Service management and project leadership for global service projects
- Ensuring timely incident and problem analysis and resolution in close collaboration with Service and Product Engineers
- Identification of optimization potential and development of customer growth plans within the lifecycle management framework
- Development of technical solutions, creation of documentation, and support of Pre-Sales and Sales activities
Key Qualifications
- Several years of work experience as a Service Delivery Manager (all genders)of international service/IKT projects
- Completed education with IT focus and good generalist IT Know-How
- Operational experience (managed services) is an must
- Excellent English language skills (written and spoken), German is an additional asset
- Willingness to travel worldwide (20-30%)
Our Values
Around 2,900 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Benefits
Working at Frequentis means making the world a safer place every day, enjoying long-term career opportunities, and benefiting from numerous employee benefits. These include, among others, a working time model based on trust, the option to work from home, a choice of IT equipment, a public transport ticket for Vienna or a parking space subject to availability, our Lunch Bonus in the office, the option to take a sabbatical, a comprehensive onboarding programme, and numerous opportunities for professional and personal development. You can find even MORE benefits on our careers website.
TRUSTED OFFICE HOME MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
FITNESS WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PARKING SPACE PROGRAM & CO
Benefits
Working at Frequentis means making the world a safer place every day, enjoying long-term career opportunities, and benefiting from numerous employee benefits. These include, among others, a working time model based on trust, the option to work from home, a choice of IT equipment, a public transport ticket for Vienna or a parking space subject to availability, our Lunch Bonus in the office, the option to take a sabbatical, a comprehensive onboarding programme, and numerous opportunities for professional and personal development. You can find even MORE benefits on our careers website.
TRUSTED OFFICE HOME MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
FITNESS WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PARKING SPACE PROGRAM & CO
Salary
The remuneration for this position consists of: The collective agreement minimum salary of EUR 51,548 gross per year (based on a 38.5 hour week) PLUS an overpayment in line with the market depending on your professional qualifications and experience. What else is important to you? We look forward to receiving questions from our future #ExpertsForASaferWorld.
Discover the best way of working
Lisa Panzitt (ehem. Schirmbrand)
Talent Acquisition & Employer Branding
I have studied business education, and already during my time at university, I discovered my passion for recruiting and employer branding. I care deeply about to find motivated individuals who enjoy their work for Frequentis.
Become part of Frequentis and apply now - our CV parsing will make your application easier and faster!
At Frequentis we don’t just create innovations,we create a kind of wonderto make the world a safer place.