Senior Platform Engineer (Infrastructure)

Role overview

Fresha is seeking a Senior PlatformEngineer with a background or hands-on experience in software development, whether at work (Software Engineer) or on side projects, to join our Platform and Infrastructure Engineering Team. You will help push our platform and engineering department to the next phase, ensuring engineers have the best internal tools, a local developer experience, and the necessary resources to work more efficiently and continue delivering industry-leading features to our growing platform.

Platform team's mission is to "Improve software development lifecycle to be: Reliable, Secure, Fast & Cost-effective", ensuring we always take the proper steps to prioritise their needs and ability to reach their optimal velocity while optimising our budgets and keeping our costs flexible to meet business objectives. We achieve this by the following:

"We build simple, composable components"

* Inspired by Unix philosophy of simplicity and modularity

* Each service does one thing well

*Clear interfaces over complex implementations

* Push complexity to the edges where it belongs

"We make adoption optional, value mandatory"

* Engineers choose their tools and approaches

* Platform features win by being better, not by force

* Only security and compliance are non-negotiable

"We invest in knowledge and automation equally"

* Build with future AI assistance in mind

* Document context and decisions, not just steps

* Automate repetitive tasks

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our office 4 days per week, with the option to work from home on Wednesday. Prishtina office address: Ramiz Sadiku Complex, Prishtina 10000

As a Senior Platform Engineer, we want you to be a driving force in enhancing the development of our platform and its services. Regardless of the stage in its lifecycle, we want to ensure that we offer engineers the right solution for the job that will make the Fresha engineering department better than yesterday and industry-leading. Like most incredible teams in history, we strive to achieve this with strong collaboration and communication (with our engineers).

Tech Stack:

• Docker in production and local development
• AWS EKS
• Kafka for our asynchronous message queues
• Elixir / Ruby for main services
• NextJS/Typescript for our frontend services
• RDS PostgreSQL for persistent data storage
• GitHub Action as CI tool of choice - Jenkins & Argo Workflow for legacy pipelines
• Redis for key/value store
• Terraform for resource management

What you'll do:

• Architecture - Define and develop the infrastructure architecture to support multi-region deployments
• Automation - Seek out processes that can be improved with automation and have internal Developer Experience as the main driver.
• Leadership - Effectively scope and lead projects autonomously.
• Developer Experience - Extend our local development experience offerings for engineers
• Knowledge Sharing - Enrich knowledge across the department by creating Documentation, SOPs, Runbooks and fascinating knowledge-sharing sessions
• Observability - Extend Monitoring & Observability capabilities.
• Accessibility - Simplifying the process for engineers to access this data
• Collaboration - Collaborate and enable engineers to do their jobs more efficiently
• Efficiency - Developing tools to maximise engineering efficiency, such as automating the rollback of deployed applications.

We'd love to hear from you if you:

• Have experience in software development
• Demonstrate strong opinions and actively contribute ideas, driving discussions and solutions.
• Are deeply passionate about their work and proactively challenge existing processes to foster continuous improvement.
• Experience working with microservices and distributed systems at scale
• Have experience with working on cross-team projects
• Have AWS experience, we use EKS, RDS, S3, Cloudfront and MSK extensively
• Have an understanding of SLIs, SLOs & SLAs
• Knowledge of platform and ops concepts such as networking and Linux administration
• Experience with monitoring tools: we use Datadog, Grafana, ELK, Sentry and OpsGenie.
• Have experience with Claude code