Solutions Specialist

Solutions Specialist

Johannesburg, South Africa | Full-time | Mid-level | On-site

Frequent travel required

About the Role

Turn business challenges into technology solutions that win new clients and create lasting value.

We are seeking a highly motivated Solutions Specialist to drive new business growth within a direct sales environment. This role combines B2B sales, technology consulting, solution design, relationship building, and commercial execution, with a strong focus on identifying opportunities and converting them into profitable business.

You will engage directly with business owners and key decision-makers, understand their operational and technology requirements, identify opportunities for improvement, and develop tailored ICT solutions that address their needs.

From prospecting and first meetings through proposals, negotiations, closing, and handover, you will own opportunities across the sales cycle while working closely with technical and operations teams to support successful solution delivery.

Key Responsibilities

Business Development & Prospecting

• Prospect and identify new business opportunities.

• Generate qualified leads through cold calling, networking, referrals, social selling, and door-to-door canvassing.

• Build relationships with business owners and key decision-makers.

• Schedule and conduct face-to-face client meetings.

• Maintain a healthy and consistently developing sales pipeline.

• Follow up proactively on opportunities and move prospects through the sales cycle.

Solution Consulting & Sales

• Understand customers' business requirements and operational challenges.

• Identify opportunities where technology can improve business operations.

• Gather relevant requirements and translate business needs into appropriate technology solutions.

• Design and present tailored ICT solutions.

• Develop professional quotations and commercial proposals.

• Present and negotiate proposals with prospective clients.

• Close profitable new business opportunities.

• Maintain strong product and solution knowledge across the relevant technology portfolio.

Pipeline & Commercial Management

• Maintain accurate CRM records for all sales activities and opportunities.

• Manage opportunities through every stage of the sales cycle.

• Maintain accurate sales forecasts.

• Work toward agreed sales targets and commercial objectives.

• Consistently follow up on active and prospective opportunities.

• Identify opportunities to generate referrals and expand the prospect pipeline.

Client Relationships & Customer Experience

• Build trusted relationships with prospects throughout the sales process.

• Deliver a professional and exceptional customer experience from initial engagement through closing and handover.

• Maintain clear and consistent communication with prospects and clients.

• Represent the business professionally and with integrity in all customer interactions.

Internal Collaboration & Professional Development

• Work closely with technical and operations teams to support successful solution delivery.

• Participate in sales training and coaching sessions.

• Continuously improve knowledge of products, services, and technology solutions.

• Stay informed about industry trends and emerging technologies.

• Maintain a professional image and high standard of conduct.

Required Skills & Experience

• Proven experience in B2B sales and new business development.

• Experience selling ICT, telecommunications, office automation, managed IT, or related technology solutions.

• Strong prospecting and lead-generation capability, including cold calling, networking, referrals, and direct outreach.

• Demonstrated ability to achieve sales targets and close new business.

• Strong sales pipeline and sales-cycle management skills.

• Ability to understand business requirements and identify appropriate technology opportunities.

• Strong technology consulting and solution-design capabilities.

• Experience preparing quotations and commercial proposals.

• Strong presentation, negotiation, and closing skills.

• Strong CRM discipline and sales forecasting capability.

• Excellent verbal and written communication skills.

• Strong relationship-building and customer-experience skills.

• Strong problem-solving and commercial thinking.

• Ability to work collaboratively with technical and operational teams.

• Strong product knowledge and willingness to continuously develop technical and industry knowledge.

• Good understanding of telecommunications, office automation, managed print services, and business technology solutions.

• Ability to understand and engage with emerging technology solutions.

Preferred Skills

• Social selling and referral generation.

• Managed IT services knowledge.

• Cloud solutions knowledge.

• Microsoft 365 knowledge.

• Cybersecurity solutions knowledge.

• Internet connectivity and VoIP knowledge.

• Audio-visual solutions knowledge.

• Business technology consulting experience.

Qualifications & Requirements

• Valid driver's licence - required

• Willingness and ability to travel frequently for face-to-face client meetings.

Role Details

Location: Johannesburg, South Africa

Work Arrangement: On-site

Employment Type: Full-time

Level: Mid-level

Department: Direct Sales

Travel: Frequent travel required

Benefits & Perks

• Education and training opportunities