Customer Care Coordinator m/w/d

Working at Freudenberg: We will wow your world!

Responsibilities:

• Managing the entire customer order process, including quote generation, order acceptance, document dispatch, receivables management, complaint handling, and issuing credit notes

• Performing operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, logging complaints, and managing delivery schedules

• Preparing and coordinating time-sensitive shipments within order management and collaborating closely with the warehouse to ensure smooth logistics processes

• Ensuring high service levels through efficient handling of customer inquiries and internal cross-departmental coordination

• Handling orders and clarifying delivery dates and statuses

• Advising and supporting the field sales team to further develop customer relationships and foster customer loyalty

• Participating in or leading projects for the continuous optimization of internal processes

• Managing digital sales channels (e.g., EDI, e-commerce, customer portals)

• Engaging in regular professional development and training in the field and on customer care-related topics (e.g., OPEX, joint customer visits with field sales)

Qualifications:

• Successfully completed commercial vocational training or a comparable qualification

• Several years of professional experience in customer service, customer care, or a similar customer-facing role

• Proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM (CX) software

• Excellent written and spoken German skills

• Strong customer and service orientation as well as excellent communication skills

• Structured, meticulous, and independent working style

• Team spirit, resilience, and flexibility

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.