Technical Support Professional

Fronius • English • Education • Energy & Utilities • 2 days ago
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Salary
≈ $12k – $33k per year (Estimated)
Location
In office (Pune)
Employment
Full-Time
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Fronius

Fronius is a global industrial manufacturing enterprise specializing in photovoltaics, arc welding technology, and battery charging solutions, headquartered in Pettenbach, Upper Austria (with primary operational hubs in Wels and Sattledt). Founded in 1945 by Günter Fronius, the company remains a family-owned enterprise managed by CEO Elisabeth Engelbrechtsmüller-Strauß (granddaughter of the founder).
fronius.com • Stuttgart • Wels • Graz • Vienna • New Delhi • Business Development • Energy & Utilities • Solar Energy • Education • 5000+ employees • Est. 1945

Responsibilities:

  • Technical customer support and service for national Solar & Energy customers and internal interfaces

  • Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback

  • Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)

  • Proactively sharing expertise within the national support team and across relevant departments

  • Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements

  • All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements:

  • Technical education

  • Additional professional qualifications obtained through continuing education or several years of professional experience

  • Professional experience in technical support

  • English language skills and/or local language at a level appropriate for the position

Responsibilities:

  • Technical customer support and service for national Solar & Energy customers and internal interfaces

  • Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback

  • Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)

  • Proactively sharing expertise within the national support team and across relevant departments

  • Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements

  • All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements:

  • Technical education

  • Additional professional qualifications obtained through continuing education or several years of professional experience

  • Professional experience in technical support

  • English language skills and/or local language at a level appropriate for the position

Are you ready for Fronius? Apply online now and become part of the Fronius family!

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