Technical Consultant- ServiceNow Scripting & API Development

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Top 3 Skills: ServiceNow Scripting & API Development | Platform Data Modelling & Integration Hub | ServiceNow Security & UX Architecture

Role: Technical Consultant

Exp: 5+yrs

Shifts: 2PM- 11PM

Key Responsibilities

ServiceNow Developer

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Developer that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements.

What we offer:

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone

Role and Accountabilities:

We are seeking a highly skilled and experienced ServiceNow Developer to join our IT development team. In this role, you will be responsible for designing, developing, and maintaining high-quality applications and workflows on the ServiceNow platform. You will work closely with stakeholders to translate business requirements into technical solutions, ensuring platform performance, security, and scalability.

Key Responsibilities

• Platform Development: Build and maintain custom applications using Studio and App Engine Studio, adhering to best practices regarding Application Scope and Cross-Scope access.
• Scripting & Automation: Develop robust solutions using server-side (Business Rules, Script Includes, GlideRecord/GlideAggregate) and client-side (Client Scripts, UI Policies, g_form) scripting.
• Data Modeling: Architect efficient data models, including table design, extended tables, relationship mapping, and dictionary configuration, with a focus on performance optimization and indexing.
• Workflow Design: Create complex automation using Flow Designer, Subflows, and IntegrationHub to streamline organizational processes.
• Security & Compliance: Implement and manage robust security measures, including ACLs, Roles, Application Access, and Cross-Scope Privileges.
• Integrations: Design and implement seamless integrations using REST APIs, Scripted REST APIs, Import Sets, Transform Maps, and OAuth configurations.
• UX Development: Enhance the user experience through optimized Form Layouts, Service Portal development, Workspace configurations, and custom UI Pages.
• Lifecycle Management: Manage development lifecycles utilizing Update Sets and Scoped Applications effectively.
• Platform Fundamentals: Expert knowledge of ServiceNow data structures, application scoping, and development environments (Studio/AES).
• Advanced Scripting: Proficiency in JavaScript specifically within the ServiceNow ecosystem (Glide API family).
• Database Expertise: Ability to design scalable database schemas and perform query optimization.
• Process Automation: Deep experience with modern ServiceNow automation tools (Flow Designer/IntegrationHub).
• Integration Proficiency: Experience building and consuming RESTful web services and securing them via OAuth.
• UI/UX: Experience in developing intuitive interfaces using Service Portal and Workspace configurations.

Required Skills & Qualifications

• 5+ years of hands-on experience as a ServiceNow Developer.
• Demonstrated expertise across:
• Strong background in building and maintaining enterprise-level integrations (REST/SOAP).
• Proven track record of managing end-to-end development cycles (Requirements gathering to Deployment).
• Platform Proficiency: Must be able to demonstrate a portfolio of applications or workflows built within ServiceNow.
• Version Control: Experience using ServiceNow’s built-in Git integration or other Source Control Management (SCM) tools.
• Agile Methodology: Experience working in an Agile/Scrum development environment using tools like Jira or Azure DevOps.
• Development Standards: Familiarity with documentation standards, code reviews, and maintaining a high-performance, bug-free codebase.
• Problem Solving: Exceptional ability to troubleshoot complex platform issues and identify performance bottlenecks using the Node Log, Script Debugger, and System Diagnostics tools.
• Communication: Strong interpersonal skills to collaborate effectively with cross-functional teams and business process owners.
• Strong analytical, problem-solving, and communication skills with the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications

• Primary (Required): ServiceNow Certified Application Developer (CAD).
• Foundational (Required): ServiceNow Certified System Administrator (CSA).
• Preferred: Certified Implementation Specialist (CIS) in any of the following: ITSM, ITOM, HRSD, CSM, or Security Operations.
• Experience with Now Experience UI Framework development.

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.