Technical Services Engineer

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Description -

Required Qualifications & Experience

• Any Graduate (Japanese language qualification preferred)
• 6 to 9 years of relevant IT Operations / Service Delivery experience
• Proficiency in Japanese language (JLPT N2 or above)
• ITIL certified with a strong understanding of IT Service Management (ITSM) and IT operations
• Good knowledge of Microsoft Office applications
• Excellent communication, coordination, interpersonal, and presentation skills
• Experience in vendor management, reporting, and operational metrics/KPI management
• Experience in people management, team leadership, and workforce planning
• Ability to prepare and manage Work Breakdown Structures (WBS), resource schedules, and project plans
• PMP certification will be an added advantage
• Willingness to work in a 24x7 rotational shift environment from the Chennai office
• Extensive experience working with Japanese clients and stakeholders
• Experience in project transition, service transition, and knowledge transfer activities
• Strong understanding of end-to-end project delivery and operational governance

Key Responsibilities

• Lead BAU (Business As Usual) and operational delivery activities
• Manage customer communications, negotiations, and stakeholder expectations
• Drive vendor governance and service performance management
• Perform resource planning, allocation, and scheduling to ensure optimal service delivery
• Ensure efficient execution and stabilization of transitioned services
• Track, analyse, and present operational metrics, KPIs, and management reports
• Mentor, groom, and develop team members to enhance operational capabilities
• Identify operational improvements and drive service excellence initiatives

Technical Skills

• Strong understanding of IT infrastructure and support operations
• Experience in service delivery, incident management, problem management, and change management processes
• Good to have hands-on experience or knowledge of:
• Windows Administration
• Linux Administration

Preferred Attributes

• Strong leadership and people management capabilities
• Excellent customer negotiation and stakeholder management skills
• Ability to manage multiple projects, priorities, and cross-functional teams
• Strong analytical, planning, and decision-making abilities
• Experience working in multicultural and Japanese client-facing environments
• Proven ability to drive operational excellence and continuous improvement

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.