Customer Success Manager
Confirmed on the employer's own hiring board on Oct 8, 2026. First seen by Alion on Jun 6, 2026.
Join our fast-paced tech startup as a Customer Success Manager. In this role, you will build meaningful relationships with our clients, analyze their performance based on data, and collaborate with cross-functional teams to optimize revenue opportunities. You will have the opportunity to make a significant impact on our CS department and the company's success.
Missions
- Establish and maintain strong relationships with clients, acting as the primary point of contact and ensuring their needs are met.
- Analyze customer performance data to identify areas for improvement and work collaboratively with clients to implement strategies that drive success.
- Proactively communicate the value of the company's products and services, addressing any concerns and minimizing churn.
Profil recherché
- We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success!- Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
- Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
- Strong work ethic and high energy levels
- Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
- High level of competency working with data to drive business focus and decision making
- Legal authorization to work in the United States without the need for employer sponsorship now or in the future
- Independent problem-solving skills and adaptivity to change
- Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
- Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
- 2+ years of customer success experience in a B2B Automotive SaaS company
- Ability to build and implement follow-up processes
- Excellent verbal and written communication skills
- Experience working with CRM systems