Senior Site Supervisor

Client in this area Rosebank (Gauteng Region) seeks this skills

Strategic Operations & Multi-Site Management

•  Provide strategic and operational leadership across multiple client sites and departments.
•  Develop and implement operational strategies aligned with organisational objectives and contractual requirements.
•  Ensure consistent service delivery, operational efficiency and adherence to established standards across all locations.
•  Oversee workforce planning, resource allocation, operational capacity and staffing structures.
• Identify operational risks, service gaps and opportunities for continuous improvement.
• Drive operational excellence through effective systems, processes, policies and procedures.
•  Monitor operational performance and ensure delivery against agreed business objectives.

Contract Management & SLA Governance

•  Take accountability for operational contract performance and service delivery obligations.
•  Ensure compliance with contractual agreements, KPIs, SLAs and client-specific requirements.
•  Monitor contract deliverables and identify potential risks to service performance.
•  Lead service performance reviews and engage relevant stakeholders on contractual matters.
•  Drive corrective and preventative action plans where service delivery falls below agreed standards.
•  Maintain effective relationships with outsourced business partners and service providers.
•  Identify opportunities to improve contractual performance, operational efficiencies and client value.

Client & Stakeholder Relationship Management

•  Act as a senior point of contact for key client stakeholders.
•  Establish and maintain strategic client relationships built on trust, accountability and service excellence.
•  Engage proactively with clients to understand business priorities, evolving needs and expectations.
•  Lead client engagements, operational reviews and service delivery discussions.
•  Manage complex client escalations and resolve service-related challenges professionally and effectively.
• Anticipate client requirements and proactively implement solutions that enhance the overall client experience.
•  Build strong partnerships across internal departments, external stakeholders and outsourced service providers.

People Management & Leadership

•  Provide effective leadership and strategic direction to large, diverse and multi-disciplinary teams.
•  Develop a high-performance culture built on accountability, collaboration and service excellence.
•  Lead workforce planning, succession planning, talent development and employee engagement initiatives.
•  Oversee performance management, disciplinary processes, grievances and employee relations in   collaboration with HR.
•  Coach, mentor and develop management teams and direct reports.
•  Identify skills gaps and implement targeted training and development interventions.
•  Drive employee productivity, engagement, retention and organisational alignment.

Quality Assurance, Risk & Compliance

•  Establish and maintain operational governance frameworks and quality assurance standards.
•  Ensure compliance with company policies, client requirements, health and safety regulations and   relevant legislation.
• Conduct operational audits, site inspections and service quality assessments.
•  Analyse operational data, identify trends and implement improvement strategies.
•  Ensure accurate reporting, documentation and management of operational risks.

LEADERSHIP & BEHAVIOURAL COMPETENCIES

•  The successful candidate must demonstrate:
•  Strategic and commercial thinking.
•  Exceptional leadership and people management capabilities.
•  Strong client relationship and stakeholder management skills.
•  Advanced negotiation, conflict resolution and problem-solving abilities.
•  High levels of emotional intelligence and professional maturity.
•  Strong decision-making and accountability.
•  Ability to influence and engage senior stakeholders.
•  Resilience and the ability to operate effectively in a high-pressure environment.
•  A proactive, solutions-oriented and results-driven approach.
•  Strong business acumen and an understanding of operational governance.

TECHNICAL COMPETENCIES

•  Advanced Microsoft Office proficiency, particularly Excel, Word and PowerPoint.
•  Strong reporting, analytical and data interpretation capabilities.
•  Experience with operational management systems and reporting platforms.
•  Ability to interpret contractual requirements, operational KPIs and performance metrics.
•  Strong presentation, business communication and report-writing skills.

SUCCESS PROFILE

•  The successful candidate will be an accomplished hospitality or operations management   professional who can demonstrate the ability to:
•  Lead complex, multi-site operations effectively.
•  Manage and develop large teams while driving accountability and performance.
•  Build and maintain strategic client partnerships.
•  Take ownership of contract performance and SLA delivery.
•  Drive operational efficiencies and commercial sustainability.
•  Deliver consistently high standards of client experience and operational excellence.

Mandatory Requirements:

• Minimum of 6 10 years' relevant experience in hospitality, facilities, corporate workplace
• operations or a related service driven environment.
• At least 5 years' experience in senior management or leadership roles, overseeing complex
• operations and large teams.
• Demonstrated experience managing multi ple sites, departments and operational functions.
• Extensive experience in people management, including leadership development, performance
• management, employee relations and workforce planning.
• Proven experience in client relationship management, executive stakeholder engagement and
• managing high profile corporate clients.
• Strong background in contract management, SLA governance, service delivery and operational
• compliance.
• Proven track record of driving operational improvements and delivering measurable bu siness
• and client service outcomes.
• Exceptional communication and interpersonal abilities, fostering positive guest relations.

Mandatory Qualification:

• Bachelor's Degree or Advanced Diploma in Hospitality Management, Operations Management,
• Business Management or a closely related discipline.
• Additional qualifications in Contract Management, Project Management or People Management

        will be beneficial

To Apply:
Interested candidates should submit a detailed and updated CV, certified qualifications
and relevant supporting documentation: