Customer Service Specialist
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Location
In office (Cairo)
Employment
Full-Time
First seen by Alion on Nov 12, 2026.
Overview
Company
Impact
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Future pairs members with a human fitness coach who plans their training and checks in through an app every week. Workouts sync from an Apple Watch so the coach sees whether sessions were completed and how hard they were. The subscription is priced well above app-only fitness products because a real trainer is included.
Backed by Kleiner Perkins, Abstract Ventures, Optum Ventures
Job Title: Customer Service Specialist Key Responsibilities:
- Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.
- Assist customers with order placement and follow up on production and delivery schedules.
- Greet clients and visitors professionally maintaining a positive and welcoming company image.
- Maintain and update the client database ensuring accurate hard copy and electronic records.
- Build and maintain sustainable relationships with clients through clear effective and professional communication.
- Provide detailed product information and resolve customer inquiries efficiently and promptly.
- Handle customer complaints coordinate with internal teams and ensure timely and satisfactory resolutions.
- Follow up on deliveries payments dispatches QR codes artwork approvals and proforma invoices.
- Ensure compliance with QHSE Food Safety (FS) and GMP standards at all times.
- Bachelors degree in Business Administration or a relevant field.
- 6 months of proven experience in a customer service or related role.
- Excellent command of the English language both written and spoken.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Proficiency in MS Office applications.
- Ability to multitask prioritize responsibilities and work efficiently under pressure.
- Strong problem-solving skills and attention to detail.
- Full-Time Position
- Sunday to Thursday
- From 7:30AM - 3:30PM
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