Senior Client Success Manager

Future Creative is the global in-house agency responsible for all creative output across Future's impressive portfolio. We produce engaging, high-quality campaigns that reach millions of passionate consumers worldwide. Our team thrives on innovation, cross-functional creativity, and delivering exceptional branded content. As a Sr. Client Success Manager, you will harness this creative energy to deliver outstanding campaigns for our top-tier clients.

What You'll Do

Reporting to the Director of Client Success, you will act as the operational and visionary engine behind our campaigns. You will oversee campaign execution from the kickoff phase through to the final wrap. Your daily tasks involve translating strategy into practical internal plans and managing project timelines. You will use Asana to coordinate seamlessly across our Sales, Editorial, Design, and AdOps departments.

Additionally, you will serve as the primary contact for client communication. You will manage campaigns across custom branded content, video, and social activations. By facilitating asset collection and tracking requirements, you ensure every project lands on time and within scope. You will also oversee post-sale production budgets to maintain profitability while delivering key performance insights directly to clients.

Experience That Will Put You Ahead Of The Curve

• Manage client kickoffs and handle day-to-day client communication throughout the campaign delivery process.
• Maintain project timelines, task ownership, and milestones from kickoff through to final wrap.

• Guide cross-functional coordination across departments without tracking ambiguity.
• Identify risks early and bring practical solutions to every potential problem.
• Deliver campaign reporting, wrap documentation, and performance insights directly to your clients.
• Identify additional revenue opportunities and provide your unique perspective to assist internal teams.
• An ability to manage a diverse book of business directly and alongside partners.
• A team-oriented approach that elevates the performance of everyone around you.
• Exceptional organisational skills and a meticulous attention to detail.
• Excellent written and verbal communication skills to run tight meetings and clear emails.
• Comfortable acting as the primary authority on client relationships.
• An adaptable mindset to apply processes where helpful and flex in ambiguous situations.
• Bachelor’s degree.
• 5-6+ years of experience in project management or post-sale account management.
• Proficiency using project management tools, specifically Asana.
• Experience executing post-sale digital campaigns, including custom content, video, and social media.
• Knowledge of ad operations workflows, tracking, and delivery management.

What's In It For You

The expected range for this role is $85,000 - $95,000

As well as more great perks, including:

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future with our Share Incentive Plan

Internal job family level P4

This is a Hybrid role from our New York Office, working 2 days from the office, 3 from home

Who We Are

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility: Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. We're building a workplace where we value, respect, and empower everyone to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table - it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!