Senior Manager, Backend Technology Delivery

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

• Collaborate with cross-functional teams (Product, QA, DevOps, etc.) to deliver solutions on time and within scope.
• Experience with databases like MySQL, SQL Server and other data storage solutions.
• Responsible for leading the design, development, and deployment of software applications using languages and technologies of the .NET framework.
• Serve as a bridge between business stakeholders and technology teams, focusing on customer and operations
• Strong leadership and team management capabilitiesAnalyzing current systems, gathering requirements, and supporting the modernization of claims platforms to improve operational efficiency, compliance, and customer experience.
• Collaborate with stakeholders across Claims, Insurance Services, and Operations to identify business needs and pain points.
• Analyze existing systems and workflows to identify gaps and improvement opportunities
• Document detailed technical requirements and non-functional specifications
• Ensure alignment between business goals and technical solutions
• Conduct end-to-end assessments of the system lifecycle-from notification to payment
• Map stakeholder roles, regulatory controls, and technology touchpoints within each step
• Identify pain points and design future-state processes to enhance efficiency, customer satisfaction and operations efficiency

KEY ACCOUNTAIBILITIES

• Analyze current systems and gather requirements to support modernization efforts
• Improve operational efficiency, compliance, and customer experience
• Identify and mitigate risks associated with releasing technical issues into production.
• Prevent reputational damage and financial impact due to system defects
• Align auto-testing strategies with business objectives
• Collaborate with DevOps, developers, Group IT, and business units
• Chair defect meeting with developers on the high priority issues and provide support to resolve the problems.
• To participate in UAT, regression, and exploratory testing on web and mobile platforms.
• Review test cases and manage defect lifecycle using tools like JIRA, TestRail, and Postman.
• Ensure compliance with QA standards and audit requirements.
• Facilitate workshops and alignment sessions to define integration scope and lead integration with external systems.
• Engage with cross-functional teams including risk, AML, QC etc.
• Participate in Agile ceremonies, contribute to backlog grooming, and sprint planning
• Conducting gap analysis and proposing process improvements
• Understand stakeholders’ requirements, able to negotiate and influence the stakeholders on application development with the tech expertise demonstrated
• Perform knowledge transfer to other teammates or vendors throughout the full-life cycle of application development

QUALIFICATIONS / EXPERIENCE

• Bachelor’s degree or above in Computer Science or related field
• At least 10 yearsand above experience as a technical analyst with in-depth business knowledge
• Experience in multi country market implementation
• Experience with multi-location, multi-country product launch environments
• Experience in CICD & Agile work management

KNOWLEDGE & TECHNICAL SKILLS

Technical Knowledge

• Strong technical background in distributed technologies
• Structured decision making and problem-solving skills
• Strong understanding of insurance claims systems and data flows
• Exposure to API testing tools like Postman
• Familiarity with SQL for backend validation and data integrity checks
• SQL for backend validation and data integrity checks
• API testing and microservices architecture (e.g., AWS, Kafka)

Domain Knowledge

• Deep understanding of life and health insurance claims lifecycle (e.g., hospitalization, reimbursement, rejection handling)
• Familiarity with insurance data platforms such as Life-Asia and Group-Asia.
• Payment processing
• Regulatory compliance checkpoints
• Understanding of Hong Kong-specific insurance regulations
• Map current and future-state processes
• Experience with non-functional testing like web product security, page accessibility and client-side page speed
• Familiarity with mobile operating systems like iOS, Android
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced environment with minimal supervision
• Sense of ownership and pride in performance
• Critical thinker and problem-solving skills
• Efficient and effective time-management skills
• Strong relationship development and management skills.
• Ability to manage teams on a day-to-day basis.
• Excellent stakeholder management, particularly managing expectations.